How to pay my bill, payment options, see your water report, paperless billing, help with your bill, manage your account, trail permit, start stop service EBMUD strives for responsive, personalized service for our 1.4 million customers and 740,000 wastewater customers.
Start or stop service
New to the area? Moving out? Start, stop or transfer existing water services using our online portal.
Need help understanding your bill? Find answers to frequently asked questions.
- Reading your meter
- Help with your bill
- Understanding your bill
- Leaks and high bills
- Prevent your pipes from freezing
- Budget and rates
Conservation and rebates
Save water like a pro. Visit the WaterSmart Center for tips and rebates.
- Report water waste
- Commercial, Industrial, and Institutional
- Commercial Irrigation
- Water conservation publications
- Conservation links
- WaterSmart gardener
- My Water Report Program
- WaterSmart tips
- Water Efficiency Review
The purer the source, the better the water. EBMUD's primary water source is Sierra Nevada snowmelt.
- Water quality FAQs
- Water Treatment
- Annual Water Quality Report - Chinese
- Informe Anual Sobre la Calidad del Agua
- Water quality data
- Backflow prevention
- Annual Water Quality Report - English
- Lead information
- Disinfection byproducts
- Returning to service after prolonged outage
- PFAS information
Get flow and pressure information for new fire services, single family homes and more.
New meter installation
Apply for water service and/or fire service for a new development. To apply online, go to new water service application.
Alerts and outages
Learn about active emergency pipeline breaks, alerts or changes to water quality. Report a water emergency: 1-866-403-2683.
Stay up-to-date about service outages and construction affecting your street address or any address in EBMUD’s service area.
Construction and maintenance
To maintain reliable water supplies, EBMUD manages a vast water and wastewater system through capital improvement projects and ongoing maintenance.
- Construction in my neighborhood
- EBMUD infrastructure
- Capital Improvement Program
- Pipeline replacements
- Dam Safety Program
- Environmental review documents
- Alerts and outages
- Leaks and breaks
- Meter repairs and replacements
- Fire safety and suppression
Bay friendly waste disposal
What goes down the drain affects the wastewater system and the Bay.
- Copper free pools
- Cleaning products
- Medicine disposal
- What not to flush
- Fats, oils and grease
- Residential pollution prevention
- Gardening products
Regulations governing water service
Regulations ensure wise water use, safe water supply, proper metering and more.
How can we help? Call 1-866-403-2683 or send us a message.
Customer Assistance Program
The Customer Assistance Program (CAP) can pay a portion of the water bill for qualified low-income customers in single-family dwellings and for eligible homeless shelters.
- Customer Assistance Program (CAP) Application
- Senate Bill 998 Requirements
- Financial relief for customers behind on water bills during pandemic
EBMUD Water Lifeline
EBMUD customers can now make a donation to customers in need through one of two EBMUD Water Lifeline Programs. Learn more about the Water Lifeline.
File a claim
Information on how to file a claim. The Risk Management Division is responsible for investigating and settling all liability claims against the District.