Flow restrictors

A flowrestrictor is installed on an EBMUD meter until you contact EBMUD regarding your bill. Meter tampering is prohibited and will result in full water shutoff.

EBMUD water is safe to drink from the tap. A flow of 1/2 gallon per minute means you can still drink, cook, bathe, and flush a toilet, but it will take more time and two taps can't be open at the same time. All faucets, toilets, showers, water-using appliances, and outdoor hose bibs are affected.

The flow restrictor will reduce the water pressure inside your home to 1/2 gallon per minute. Look for: 

Air pockets: Lower water pressure and flows in your pipes can allow air pockets to form in your house plumbing, resulting in water sputtering and noticeable sounds.

Color of the water: The color of the water may change, or you may see particles that have been loosened from inside your pipes. These steps should be taken now and once the flow restrictor is removed.

• Flush the water out of the tap until it is clear of bubbles and particles before you drink water from your tap. Under normal conditions, flushing can take several minutes; with the flow restrictor it will take longer.

Prevent damage to your appliances: While the flow restrictor is in place, do not use water-dependent appliances like dishwashers, clothes washers, ice makers, and outdoor irrigation.

Protect water quality: EBMUD water meets all standards for safe drinking water when it enters your home. To protect the water quality inside your home after the installation of the flow restrictor, do the following:

• Open only one faucet at a time.
• Do not submerge any plumbing device (like a hose, hand-held shower head or pull-out faucet) in water or any other fluid.
• Check for leaks inside your home and on your outdoor irrigation lines. For additional information on how to look for leaks, visit www.ebmud.com/leaks.

If you suspect your water is contaminated, boil it for at least one minute and then allow it to cool before drinking.  Use boiled or bottled water for drinking, brushing teeth, and food preparation. Contact us at 510-287-1842 if you have a specific question about your water quality.

To restore full water flow, call EBMUD Customer Service at 1-866-403-2683 or visit ebmud.com/customers/account/pay-your-bill to pay your bill or set up a payment plan.

Yes, EBMUD can help any customer pay their water bill. Call 866-204-2683 for Customer Assistance Program, payment plans and extensions, and other resources. EBMUD account holder must call - no substitutes.