EBMUD offers to our communities we serve the following payment plans and other assistance.
Customer Assistance Program
The Customer Assistance Program (CAP) provides up to 50% reduction on the water bill for qualified low-income customers in single-family dwellings and for eligible homeless shelters. EBMUD wastewater customers can also receive up to 35% reduction on their wastewater charges.
Water Lifeline
EBMUD partners with RCF Connects (Richmond Community Foundation) for the Water Lifeline Program to help EBMUD CAP customers who are facing an emergency and cannot pay their water bill. Customers seeking financial relief can find more information here.
Water Conservation Programs
Learn about ways to conserve water and reduce your overall water usage to save on your bill. Visit our WaterSmart Center for tips and rebates or contact us at waterconservation@ebmud.com or 1-866-403-2682.
Payment Extensions and Plans
All customers, regardless of income, may request a payment extension or make payment arrangements through any of the following options:
- Login to your account and select Request Services - Payment Extensions
- During business hours: call Customer Service at 1-866-403-2683 Monday through Friday, 8:00 a.m. to 4:30 p.m.
- After hours: call the Interactive Voice Response system at 1-866-403-2683.
Multi-Family Lien and Property Tax Collection Program
A new state law allows EBMUD to keep the water turned on for multi-family residential buildings and still collect delinquent charges. Learn more.
Other Agencies Providing Assistance
For specific programs please call or visit: