Help with your bill


EBMUD is proud to be part of the communities we serve and offers programs to help pay part of the cost of water service for low-income residential customers or those experiencing financial hardship.

Customer Assistance Program

The Customer Assistance Program (CAP) can pay a portion of the water bill for qualified low-income customers in single-family dwellings and for eligible homeless shelters. 

Payment Extensions and Plans

You may request a payment extension or make payment arrangements:

  • Login to your account and select Request Services - Payment Extensions
  • During business hours: call Customer Service at 1-866-403-2683 Monday through Friday, 8:00 a.m. to 4:30 p.m.
  • After hours: call the Interactive Voice Response system at 1-866-403-2683.

Extended Arrearage Program  

The State Water Resources Control Board (State Water Board) is now implementing the California Extended Water and Wastewater Arrearage Payment Program (Extended Arrearage Program). This program extends the arrearage period to cover water and wastewater debt accrued during the modified COVID-19 pandemic relief period between June 16, 2021, and December 31, 2022. In December 2023, East Bay Municipal Utility District submitted an application for this Extended Arrearage Payment Program on behalf of our customers.

Similar to the Water and Wastewater Arrearages Programs in 2022, the Extended Arrearage Program will be paid directly to East Bay Municipal Utility District and applied as bill credits on eligible customers' accounts.

View the FAQ’s on the Extended Arrearage Program FAQ's (PDF). If you have questions about this program, please email or call 1-866-403-2683. Customer Service is available Monday through Friday 8 a.m. to 4:30 p.m. 

Multi-Family Lien and Property Tax Collection Program

A new state law allows EBMUD to keep the water turned on for multi-family residential buildings and still collect delinquent charges. Learn more.

Financial Assistance Agency Partners

For specific programs please call or visit:

EBMUD Water Lifeline Program

EBMUD  partners with St. Vincent de Paul Society of Alameda County and RCF Connects in Contra Costa County for the Water Lifeline Program to help EBMUD customers who are facing an emergency and cannot pay their bills.