Contact us

On this page you will find various way to contact EBMUD

 Need to report a Water Emergency?

Call Emergency Dispatch at 1-866-403-2683 anytime, 24/7. Select 1 for English then 1 for Emergency Dispatch to report a water main break, a hit fire hydrant, or situations with heavy water flow. If you are experiencing a water outage, please go to ebmud.com/alerts to check the status of outages in your area.

Public Accessibility

If you believe that you been denied access to, or been excluded from, an EBMUD public resource or process because of your race, color, gender, sexual orientation, national origin, or disability, please see our Public Accessibility page.

Customer Service

EBMUD is here to help.

  • Account and billing questions? See our FAQs. If you need additional information, email customerservice@ebmud.com or call 1-866-403-2683. Customer Service is available 8:00AM-4:30PM., Monday through Friday
  • For other questions about non-urgent matters, choose a topic below and a Customer Service Representative will get back to you in 3 business days.

Contact us

Call Us

1-866-403-2683. Customer service hours: 8 am to 4:30 pm Monday through Friday. Water emergency? Call EBMUD any day or time to report a main break or hydrant leak.

  • Hearing impaired? Dial 711 and provide our phone number.

  • TTY access 510-763-1035.

Email us

customerservice@ebmud.com or fill out the form above. We will respond within three working days.

Speaker Request

Fill out a speaker request form at least 30 days prior to your meeting or event.

Address

EBMUD Administration
375 11th Street
Oakland, CA 94607-4240
P.O. Box 24055 MS 42
Oakland, CA  94623-1055

Directions to EBMUD Administrative Offices

Whistleblower Reporting

Suspected instances of waste, fraud, abuse, harassment, complaints, or other areas of concern can be reported confidentially via:

Telephone: 510-267-TIPS (8477)

Email: tips@ebmud.com

Mail:

EBMUD (Internal Audit MS 809)
375 11th Street
Oakland, CA 94607-4240