Contact us

 Need to report a Water Emergency?

Call Emergency Dispatch at 1-866-403-2683 anytime, 24/7. Select 1 for English then 1 for Emergency Dispatch to report a water main break, a hit fire hydrant, or situations with heavy water flow. If you are experiencing a water outage, please go to ebmud.com/alerts to check the status of outages in your area.

Customer Service

EBMUD is here to help.

  • Account and billing questions? See our FAQs. If you need additional information, email customerservice@ebmud.com or call 1-866-403-2683. Customer Service is available 8:00AM-4:30PM., Monday through Friday
  • For other questions about non-urgent matters, choose a topic below and a Customer Service Representative will get back to you in 3 business days.

Contact us

Call Us

1-866-403-2683. Customer service hours: 8 am to 4:30 pm Monday through Friday. Water emergency? Call EBMUD any day or time to report a main break or hydrant leak.

  • Hearing impaired? Dial 711 and provide our phone number.

  • TTY access 510-763-1035.

Email us

customerservice@ebmud.com or fill out the form above. We will respond within three working days.

Speaker Request

Fill out a speaker request form for your meeting or event.

Address

EBMUD Administration
375 11th Street
Oakland, CA 94607-4240
P.O. Box 24055 MS 42
Oakland, CA  94623-1055

Directions to EBMUD Administrative Offices