My Water Report Program

Follow these instructions or watch our video tutorial for step-by-step guidance on creating your EBMUD ID, linking your account number, and accessing the portal.

Enter the username and password associated with your EBMUD ID at My Water Report Program. 

Forgot your login information? Visit ebmud.com/accountsetup for account recovery instructions.

The Overview chart shows your average water use for each billing period. Each point represents the total water used during that billing cycle divided by the number of days in the cycle. In other words, it’s an average gallons per day (GPD), not the actual amount used on any specific day. Tracking these averages helps you understand your water use patterns, spot unusual changes, and identify ways to save.

Customers with smart meters can also view an Hourly chart to compare their water use down to the hour, day, week, or month. If you do not see the Hourly tab, that means your meter is manually read and this feature is not available.

Look for sudden spikes or unusual increases from your normal water use pattern - this can indicate a leak.

If you have a smart meter, review your hourly water use for unexpected use. Most customers will have some hours, often overnight, with no water use, except in specific business or operational situations. If your chart shows water use during each hour of the day when it's not expected, this may indicate a leak.

Leak alerts are automatically enabled for all account types, but you can choose how to receive them (email, text, or voice).

• Manually-read meters: Alerts are sent if a spike in usage is detected after the meter is read during each billing cycle. This can be helpful for those on autopay who might not notice an important increase in their water bill.
• Smart meters: Alerts are sent if continuous water use is detected for a rolling 48 hours.

You can also sign up for additional alert types, such as high use alerts, to stay on top of changes in your water use.

Single-Family Residential homes with email addresses are alerted by our system of irregular water use within two days of their water bill. However, the account must have a minimum of two years of history. 

Potential leaks are detected when bi-monthly consumption exceeds both: 

• 360 GPD at minimum
• 150-175% increase over the seasonal high from the previous two years

If you are interested in real-time water use data and leak alerts, check out our Flowmeter Rebate Program. 

Leaks alerts are triggered when there is hourly water use for at least 46 out of 48 consecutive hours above these thresholds:

• 1 GPH for Single-Family Residential Accounts
• 2 GPH for Multi-Family Residential Accounts
• 5 GPH for all other account types

However, you have the option to adjust this threshold to better reflect your water use or reduce unnecessary alerts by following the instructions below: