Customers

EBMUD promises this: when you reach for a cold drink of water, rinse your vegetables, or water your garden, there will be life-giving mountain water.

We have a tradition of serving reliable, high-quality water and providing excellent wastewater service at fair and reasonable rates. We do so in a way that protects the environment for future generations.

Built to serve

EBMUD strives for responsive, personalized service for our 1.3 million customers and 650,000 wastewater customers. The quality of our support is a result of great staff who are trained to handle issues quickly and sensitively. They embody a service ethic that is a part of all operations at the District.

Let us help you protect the bay.
Let us help you save some water.
Let us help you pay your bill.

Customer Pipeline

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Your questions answered

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Here are the top questions that customers ask us.
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Contact

We're here to help. For most general inquiries, call 1-866-403-2683 and an operator will assist you, or email custsvc@ebmud.com.

For more information, check the Contact Us page.