New Construction

The New Business Office handles requests for new service installations. Our office is located on the first floor, 375 - 11th Street, Oakland, CA 94607. Office hours are Monday through Thursday, 7:30 AM  to 5:00 PM and Friday, 8:00 AM to 4:30 PM. Please contact our office at (510) 287-1008 or nbo@ebmud.com. 

 

  

Applying for New Service

The following PDF files can be viewed and printed with Adobe Acrobat Reader, a free software.

Application Forms

Please print and complete the Water Service Application packet for any new, expanded, or replacement water service requests. The Application for Dual Water Service must be completed by both the applicant and fire marshal only if residential fire sprinklers are required and a combined water/fire service is approved by the local fire agency. The packet also includes instructions, a checklist, meter size work sheet, regulations and definitions.

Supplemental New Service Information

Effective January 1, 2011, the California Building Code requires automatic fire sprinkler systems in all new construction of single family homes and duplexes, including townhomes. This often requires the installation of a combination water and fire service meter sized to provide sufficient flow to the fire sprinkler system approved by the fire marshal. Typically, the combination meter is larger than the meter that would have been required for domestic water needs alone. The meter installation charge and monthly meter charges are based on the size of the combination meter installed, so the new code requirements can increase installation and monthly water service costs because of the larger meter size. EBMUD's System Capacity Charge (SCC) recovers the cost of providing new domestic water service; fire service flows are not considered in the SCC Charge. See "Applying for Combination Water and Fire Service for Single Family Residential and Commercial Connections" and "Dual Service Application" above for details.

• Available Flow and Pressure Information
• Rates, Charges, Fees and Rent
• Regulations Governing Water Service to EBMUD Customers

Hydrant Meters

If you need to apply for a temporary construction meter, please contact 1-866-403-2683 for program qualifications. You can also call to schedule an appointment to apply in person at the District's Adeline Maintenance Center, located at 1100 21st Street, Oakland, CA 94607.

Hydrant meter services will be provided on Mondays, Wednesdays and Fridays from 9:00 AM to 12:00 Noon, and from 1:30 PM to 3:30 PM.

Online Service Requests

We are pleased to offer online services for New Business applicants. Register to get an online cost estimate and receive updated email notifications about new service installation.

Private Sewer Lateral Program Requirements

To protect San Francisco Bay, the East Bay Regional Private Sewer Lateral Program requires EBMUD wastewater customers in Emeryville, Piedmont, Oakland and Stege Sanitary District (El Cerrito, Kensington and Richmond Annex) to obtain a Compliance Certificate showing that their sewer lateral is free of leaks when applying for a bigger or smaller meter. The work order for a meter size change will not be processed until this form is completed and presented along with a Compliance Certificate or an Exemption Certificate. 

Water Conservation Review

Water service shall not be furnished to any applicant for new or expanded service unless all applicable water-efficiency measures are installed at applicant expense as described in Section 31 of the Regulations Governing Water Service to EBMUD Customers. New service applicants must complete the Water Efficiency Requirements Checklist. Information can be obtained by calling 1-866-40-EBMUD (1-866-403-2683).

Customer Survey

We respect your opinion and welcome your feedback about the services we provide you.  Please take a moment to complete our online customer survey.