Guarding a public resource.
Maria has been with EBMUD for 36 years.
Maria works in EBMUD’s Customer Services Support Division providing user support and access to a comprehensive customer data system. This system converts consumption data into accurate customer billings, stores historical usage, and provides the public with accurate information.
EBMUD has over 400,000 customer accounts that are mostly read on a bimonthly schedule (large commercial accounts are read monthly). That data is sorted so that customer billing can occur, industries’ water use can be tracked, irrigation budgets can be created, and future water use can be calculated. “It is complex information which we have to organize in a meaningful form for users," says Maria. "We are guardians of a public resource, entrusted with providing a service to all our stakeholders.”
Maria has been with EBMUD for 36 years. Contributing to her longevity are supportive supervisors and the District’s encouragement to use benefits such as training and tuition reimbursement. Her first position within EBMUD was a customer services representative and by taking advantage of what the District offers, she has seen her career and her responsibilities progress. “The skills and training I learned while at EBMUD will last me all of my life.”
“I came to EBMUD looking for a job and found a career.”