Helping the team stay connected.
Johnny works as a Network Analyst II in EBMUD’s Help Desk under the Information Systems Department (ISD). The department provides information technology support to over 1,900 employees. Johnny ensures that employees are equipped to perform their day to day operations, whether it is in an office setting or in the field at a construction site.
The Help Desk sets up and troubleshoots District computers, laptops, tablets, printers, cell phones and scanners. They ensure that staff members are networked to the internet and that EBMUD systems are secure.
Johnny is one of a dozen Help Desk staff assisting hundreds of employees in the Oakland administrative building along with over 20 additional EBMUD workplaces. No matter what office he’s in, Johnny loves coming to work. “The staff in Help Desk all came from different work experiences and I feel like I can learn from them every day. It’s also great to see that my supervisor has worked his way up in this department. EBMUD likes to grow their employees.”
An Oakland native, Johnny came to EBMUD with over 10 years of IT experience in the private sector.
“I grew up in Oakland and EBMUD was always a part of my life. I remember my second grade field trip to an EBMUD facility and was amazed at all the services EBMUD provides to the East Bay."
“I knew I wanted to be a part of it one day.”