Working around the clock.
Tracie has been with EBMUD for 8 years.
“There is not a boring day here in the Dispatch Center. We must be ready to answer a huge variety of customer questions, talk with police and fire departments about road closures, hit hydrants and water outages. When there is a main break, to make sure our customers get service as quickly as possible we call out emergency crews. Things happen fast; from 0 to 100 in just moments.”
Dispatch Center Representatives like Tracie must be confident, clear communicators who must be able to handle changes in priorities in an instant and manage immense pressure when water emergencies put customers out of water. They are also detectives, helping to piece together customer and crew information to understand what is happening in an emergency.
“It’s great to have good people around you. We look out for each other to make sure that each task is done, and not missed in the craziness of the moment. We are a team.”