Help with your bill

EBMUD is proud to be part of the communities we serve and offers programs to help pay part of the cost of water service for low-income residential customers or those experiencing financial hardship.

Customer Assistance Program

The Customer Assistance Program (CAP) can pay a portion of the water bill for qualified low-income customers in single-family dwellings and for eligible homeless shelters.

Payment Extensions

You may request a payment extension or make payment arrangements:

  • Login to your account and select Request Services - Payment Extensions
  • During business hours: call Customer Service at 1-866-403-2683 Monday through Friday, 8:00 a.m. to 4:30 p.m.
  • After hours: call the Interactive Voice Response system at 1-866-403-2683.

Multi-Family Lien and Property Tax Collection Program

A new state law allows EBMUD to keep the water turned on for multi-family residential buildings and still collect delinquent charges. Learn more.

EBMUD Water Lifeline Program

EBMUD recently partnered with St. Vincent de Paul Society of Alameda County to launch a new program, Water Lifeline that supports EBMUD customers who are facing an emergency and cannot pay their bills.