EBMUD is proud to be part of the communities we serve and offers programs to help pay part of the cost of water service for low-income residential customers or those experiencing financial hardship.
On January 14, 2020, the Board of Directors adopted revised regulation (Section 15) that governs the discontinuation of water service as mandated by Senate Bill 998. Section 15 goes into effect on February 1, 2020. For a copy of the Regulation, click here. For detailed information on discontinuation of residential services and Section 15 languages, click here.
Customer Assistance Program
The Customer Assistance Program (CAP) can pay a portion of the water bill for qualified low-income customers in single-family dwellings and for eligible homeless shelters.
You may request a payment extension or make payment arrangements:
- Login to your account and select Request Services - Payment Extensions
- During business hours: call Customer Service at 1-866-403-2683 Monday through Friday, 8:00 a.m. to 4:30 p.m.
- After hours: call the Interactive Voice Response system at 1-866-403-2683.
Multi-Family Lien and Property Tax Collection Program
A new state law allows EBMUD to keep the water turned on for multi-family residential buildings and still collect delinquent charges. Learn more.
EBMUD Water Lifeline Program
EBMUD recently partnered with St. Vincent de Paul Society of Alameda County and Catholic Charities of the East Bay for Contra Costa County customers to launch a new program, Water Lifeline that supports EBMUD customers who are facing an emergency and cannot pay their bills.