The East Bay Municipal Utility District (EBMUD) is soliciting proposals from qualified firms to design, administer, and analyze a multilingual residential customer opinion survey in English, Spanish, and Chinese. The selected consultant will provide survey research services, including questionnaire development, survey administration, data collection and analysis, evaluation of customer messaging related to emergency preparedness and other District priorities, and preparation of survey deliverables. Deliverables include topline results, written and presentation reports, survey datasets and cross-tabulations, presentations to District staff and the Board of Directors, and integration of survey findings into EBMUD’s customer survey dashboard.
Please email RFP responses to Kelly.Zito@ebmud.com by 12 p.m. (PDT) on Wednesday, June 24, 2026.
Questions
If you have questions regarding this RFP, please send an email to Kelly Zito, Manager of Public Affairs and Community Outreach. Questions must be received no later than 4 p.m. on June 19, 2026.
RFP document
| Document | Type | Size |
|---|---|---|
| RFP Customer Opinion Survey 2026 | <1 MB |