Customer Pipeline

The pandemic has underscored the importance of EBMUD’s role in safeguarding public health with every hand wash and every flush. EBMUD, a not-for-profit public agency, supports your East Bay water and wastewater systems with a budget and rates designed to protect public health and infrastructure.

Your water dollars are working hard to provide high-quality drinking water, while your and wastewater dollars protect the environment and public health.

Researchers have long known that wastewater can provide a window into the health of the community. When the COVID-19 pandemic began, researchers across the country quickly mobilized and partnered with wastewater agencies including EBMUD.

In the same way that we strive to serve communities with high-quality water and wastewater services, we’re putting forth a plan, full of hard work and vision, to be the change we want to see in our society.

We miss you! The days of chatting with customers at community fairs, visiting classrooms, and providing facility tours are on hold for now. Until we can gather again (and we hope to soon), we’ve developed new ways to stay connected online.

Last year, EBMUD’s Board of Directors approved a plan to be carbon neutral for water operations by 2030 — 10 years ahead of the previous target. Our mission begins with this statement: To manage the natural resources with which the District is entrusted. We keep that promise with bold actions to reduce emissions, recover resources and rethink how we operate.

Tucked among homes and trees in the Oakland Hills, Carisbrook Reservoir could be mistaken for a UFO landing pad. The complex’s new one million-gallon pre-stressed concrete tank, pumping plant and solar panels — all built within the rounded walls of the aged-out reservoir it replaced — are among the latest EBMUD investments to ensure water quality and system reliability for our 1.4 million water and 685,000 wastewater customers. From February through July 2020 alone, EBMUD completed work on more…

Although much of EBMUD’s infrastructure is hidden underground, we work hard to ensure our financial decisions are visible to all. During our current budget cycle, we are investing more than $800 million to improve our aging water and wastewater infrastructure. As we near 100 years of service, we recognize the need to ensure our systems remain reliable for the next century. As a not-for-profit public utility, we are committed to making that happen through prudent and transparent management of…

Does fall really mean summer? In the Bay Area, it sure does. The autumn months are hot and dry in our part of the world, and that means wildfire season. To avoid igniting a blaze, PG&E may need to shut down power to large parts of California during periods of high fire danger — events known as Public Safety Power Shutoffs.

In addition to preparing for Public Safety Power Shutoffs, EBMUD works throughout the year to reduce and slow the spread of wildfires and protect water quality.