Account Management
Contacting EBMUD When Hold Times Are Long
EBMUD recently replaced its 25-year-old customer service system and hold times are temporarily expected to be longer than normal. For faster service, many of your inquiries can be resolved by using online self-service options. Email questions sent to custsvc@ebmud.com will receive a response within 3 business days. Please note your account number has changed.
My Account
Have your account number available and securely access and maintain your account information online anytime. You can request a payment extension, get an explanation of your water bill, establish or terminate service, and request a water audit or inspection.
Start or Stop Service
Information on starting or stopping water service at an established residence or business, which can also be done online.
New Construction
Provides information on obtaining a water meter or water service for a newly constructed or soon to be constructed home or business.
Understanding Your Water Bill
See sample bill with descriptions of fees.
Ways to Pay
Includes electronic billing options and list of authorized pay stations.
About Your Meter
Detailed instructions on checking for water leaks and reading your water meter.
Customer Assistance Program (CAP)
Financial assistance for qualified low-income customers in single-family homes and for eligible homeless shelters.