Start or Stop Service

Starting Water Service

Call Customer Service at 1-866-403-2683 during normal business hours (Monday-Friday, 8:00 a.m. - 4:30 p.m.). When you call to set up water service, you will pay an account establishment fee of $36.00 which will appear on your first water bill.

OR

Request service online 24 hours a day, seven days a week. If you open your account online, a reduced account establishment fee of $18.00 will appear on your first water bill.

The account establishment fee covers the administrative costs associated with starting water service. It is not a deposit and is non-refundable.

Please provide:

• Applicant's and/or property owner's name and mailing address
• Address of property to be served
• Applicant's ID (driver's license, government-issued identification or Social Security number)
• Employer's address and telephone number
• Reference name and telephone number
• Landlord's name and telephone number (if applicable)
• Previous residence address
• Spouse's name and ID number (if married)
• Spouse's employer/source of income and years employed (if married)
• Other EBMUD accounts (if applicable)
• Close of escrow date (if applicable)

Stopping Water Service

Call Customer Service during business hours (Monday-Friday, 8:00 a.m. - 4:30 p.m.).

OR

Stop service online 24 hours a day, seven days a week.

Please provide:

• Your name and your relationship to the account holder
• Your current home and work telephone numbers
• The date you vacated the premises
• The mailing address to which the final bill should be sent

Landlord Intervening Water Service

This program helps landlords avoid service interruption when a tenant moves out of a rental property. Landlords pay a one-time $25 processing fee to enroll their account(s). The Intervening Water Service Agreement ensures that when a tenant terminates water service, the landlord will automatically become responsible until a new tenant establishes service. Accounts can be added and removed from the agreement at any time, with a $25 modification fee charged for each change.

Hydrant Meters

To apply for a temporary construction meter, please call 1-866-403-2683 for program qualifications. You can call to schedule an appointment to apply in person at EBMUD's Adeline Maintenance Center, located at 1100 21st Street, Oakland, CA 94607. 

Hydrant meter services are provided on Mondays, Wednesdays and Fridays from 9:00 a.m. to 12 p.m., and 1:30 p.m. to 3:30 p.m.

A summary of Hydrant Meter Account Charges is noted below.

Hydrant Meter Account Charges
Deposit (Due at the time of pick up; Deposits are held for duration of the account)	$900.00 (3-inch meter)
Account Establishment Fee (Annual fee on all hydrant meter accounts)	$81.00 (non-refundable)
Two-Month Billing (includes a $34.36 Seismic Improvement Surcharge)	$195.14 (Bi-monthly Service Charge)
Flow Charge (Includes a $0.13 Seismic Improvement Volume Surcharge)	$3.30 (per hundred cubic feet)
Hydrant Meter Site Visit Charge (Charge for Field Service Rep to conduct a hydrant meter site visit to perform special services)	$152.00
Hydrant Spanner Wrench Not Returned*	$50.00
One-inch Adapter Damaged or Not Returned*	$75.00

*Spanner and adapter charges subject to change without notice; charges are based on actual costs.

When a hydrant meter is returned, the meter is forwarded to EBMUD's Meter Shop to determine if there are any damages. The Meter Shop also checks for internal damages, particularly to the backflow device. Additional charges will be assessed for any such damages and will be charged to the account.