New Meter Installation FAQ

To learn more about new meter requirements and application process, go to New Meter Installation. Information is organized by type of service, such as New Standard Water Service, New Fire Service (including Private Fire Services and Public Hydrants), Recycled Water, and Main Extension.

New User Account

You will need to create an user account and password if you are a first time user. To create a new user account for a water service application, go to and click on Log In. Your user account is your email address. If you forgot your password, you can reset it by entering your email address. EBMUD will send you instructions on how to reset your password via your email account. Note that your password is case sensitive. The New Business Office cannot resolve any log in issues with your user account. For technical assistance, please contact EBMUD Customer Service.

Start a New Application

To start a new water service application, log in to . Click on Start to begin the application process. You can use this application for any type of new water service including water service, private fire service, hydrants, and main extensions. You can also apply for recycled water service using this application. There will be a supplemental recycled water service application.

Return to an Existing Application

You do not need to finish your application at one time. Your application will be saved where you left off and can be located under My Projects on the right hand side menu after you log in to your account at . Click on the application number hyperlink to get back to your working application. After you submit the application, you can make edits to the application until the New Business Office reviews and approves it for completeness. We may request for additional information before we can process your application. After it has been approved, you will not be able to make further edits unless we unapprove and unlock your application. You can contact your New Business Representative to unlock your application after it has been approved.