EBMUD offers a FREE online portal to all customers to help track and manage water use.
First-time users: make sure you have your EBMUD account number on hand! You'll find it on your last water bill (sample water bill) or on the footer of your last Water Report. If you can’t find your bill, please call 1-866-403-2683.
Notifications via text message or email are helpful when you use autopay for bills, and might not notice an important increase in your water bill.
"We discovered a significant leak in our sprinkler system. A pipe 2 feet down and under a 50 foot palm tree was the culprit!" - Lafayette resident
"Many thanks for your email warning about our water use. We much appreciate your oversight. Second, the leak turned out to be in an old watering system!" - Berkeley resident
Frequently asked questions
You can opt to receive a notification by email, text or voice when your current use exceeds your average historical use by any amount (1x), or if it is at least double (2x) or triple (3x) the historical average.
Historical averages are calculated by averaging the same period in the prior 3 years. Most EBMUD customers set their notifications at 2X times their normal use.
To set up notifications on the portal, click on Settings, and then select Communication Preferences.
Single-family residential homes with email addresses are alerted by our system of irregular water use within two days of their water bill.
However, the account must have a minimum of two years of history.
Potential leak are detected when bi-monthly consumption exceeds both:
- 360 Minimum Gallons Per Day (GPD)
- 150-200% increase over the seasonal high from the previous two years
To set your own alerts adjust your communication preferences under account settings.
- Sign in to Manage Your Account with your old email address.
- Click My EBMUD ID in the upper right corner (next to the sign out button).
- Enter your preferred email and save changes
- Check your new email inbox for confirmation email and click on the activation link. The activation link is live for 1 hour. If it expires, you must repeat the process.
If you encounter problems with this process, please reply to this email directly or call 1-866-40-EBMUD.
Yes, the information in the report is based on your metered water use. Many people are surprised the first time they see their water use in gallons per day!
For residential accounts, your home is compared to other households (not your neighbors) in your region that have the same number of occupants and a similarly sized yard. Click Update Occupants under My Account to make changes to your household profile.
For commercial and multi-family accounts, your business' water usage is only being compared to the accounts' historical water usage.