How to set up your account online
Set up your EBMUD account to pay your bill, update contact information, set leak alerts, stop service, and more.
Step 1. Create an online EBMUD ID
- Click "Create an EBMUD ID"
- Fill out the form and click on "Create EBMUD ID". We send a confirmation email with a link to activate your new ID.
- Check your email and click the link to activate your account. The activation link is live for 1 hour. If it expires, please click 'reset password'.
Step 2. Link your account number
- Sign in to Manage your account with your new EBMUD ID email address and password.
- Enter your 11-digit account number and last name or company name exactly as it appears on the water bill.
- Tip: Your account number can be found on your last water bill (view a sample bill). If you can’t find your bill, please call 1-866-403-2683 during business hours Monday through Friday from 8 a.m. to 4:30 p.m.
Step 3. Update contact information
- Sign in to Manage your account with your EBMUD ID.
- Click Contact Info tab to update your contact information.
- Edit EBMUD ID to change your email address, if needed.
Once you have created your EBMUD account, you are ready to pay your bill online, track your water use, set up alerts and stop service.
How to enroll in paperless billing
Once enrolled in paperless billing you can schedule automatic payments from your bank account, pay by text or make online payments without a fee.
- Sign in to Manage your account with your EBMUD ID (email address) and password.
- Click 'Go Paperless'.
- Click 'Enroll in paperless'.
How to track water use and set up leak alerts
- Sign in to My Water Report and accept the terms and conditions.
- Click ''Track' to see your water use history
- Click 'Settings' and then select Communication Preferences to set up or modify leak alerts.
Frequently Asked Questions
It is possible that your EBMUD ID is currently pending and you need to activate your EBMUD ID. To receive a new activation link:
- Sign in to Manage Your Account with your old email address.
- Next to EBMUD ID, click [Edit]
- The last name doesn’t match what is printed on your bill. Last Names are case sensitive.
- The account is inactive.
- The account has already been registered to a different email address. Try using a different email address if you have multiple, or please call 1-866-403-2683 during business hours Monday through Friday from 8 a.m. to 4:30 p.m.
- The account number you entered is incorrect. Account numbers should include 11 digits. Verify your account number by referring to your bill.
If you forgot your account number:
Your account number is located on the upper right corner of the bill (view a sample bill). If you can’t find your bill, please call 1-866-403-2683 during business hours Monday through Friday from 8 a.m. to 4:30 p.m.
If you forgot your password:
- Click Sign In
- Click Reset Password
- Enter your email address
- Follow the instructions sent to your email
This message means there is no active water account yet associated to your EBMUD ID (refer to Step 2 above).
New customers: If you recently opened a water account, please allow 2 business days for the My Water Report system to be updated with your new account information. Thank you for your patience.
- Sign in to Manage Your Account with EBMUD ID
- Click Contact Info
- Click Unlink in the lower left corner