Setting up your online account

How to set up your account online

Set up your EBMUD account to pay your bill, update contact information, set leak alerts, stop service, and more.


 

Step 1. Create an online EBMUD ID

  1. Click "Create an EBMUD ID"
  2. Fill out the form and click on "Create EBMUD ID". We send a confirmation email with a link to activate your new ID.
  3. Check your email and click the link to activate your account. The activation link is live for 1 hour. If it expires, please click 'reset password'.

 

Step 2. Link your account number

  1. Sign in to Manage your account and sign in with your new EBMUD ID email address and password.
  2. Enter your 11-digit account number and last name or company name exactly as it appears on the water bill.
  3. Tip: Your account number can be found on your last water bill (view a sample bill). If you can’t find your bill, please call 1-866-403-2683 during business hours Monday through Friday from 8 a.m. to 4:30 p.m..

 

Step 3. Update contact information

  1. Sign in to Manage your account with your EBMUD ID.
  2. Click Account Info tab to update your contact information.
  3. Click My EBMUD ID (upper right) to change your email address if needed.

Next Steps

Once you have created your EBMUD account, you are ready to pay your bill online, track your water use, set up alerts and stop service.

How to enroll in paperless billing

Once enrolled in paperless billing you can schedule automatic payments from your bank account, pay by text or make online payments without a fee.

  1. Sign in to Manage your account with your EBMUD ID (email address) and password.
  2. Click 'Go Paperless'.
  3. Click 'Enroll in paperless'.

How to track water use and set up leak alerts

  1. Sign in to My Water Report and accept the terms and conditions.
  2. Click ''Track' to see your water use history
  3. Click 'Settings' and then select Communication Preferences to set up  or modify leak alerts.

Frequently Asked Questions

It is possible that your EBMUD ID is currently pending and you need to activate your EBMUD ID. To receive a new activation link:

  1. Click reset your password.
  2. Check your inbox for an email with the subject line: Please activate your EBMUD ID.
  3. The activation link is live for 1 hour. If it expires, please click 'reset password'.
  1. Sign in to Manage Your Account with your old email address.
  2. Click My EBMUD ID in the upper right corner (next to the sign out button)

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  1. Enter your preferred email and save changes.
  2. Check your new email inbox for confirmation email and click on the activation link. The activation link is live for one hour. If it expires, please call 1-866-403-2683 during business hours Monday through Friday from 8 a.m. to 4:30 p.m.
  • The last name doesn’t match what is printed on your bill. Last Names are case sensitive. 
  • The account is inactive.
  • The account has already been registered to a different email address. Try using a different email address if you have multiple, or please call 1-866-403-2683 during business hours Monday through Friday from 8 a.m. to 4:30 p.m.
  • The account number you entered is incorrect. Account numbers should include 11 digits. Verify your account number by referring to your bill.

If you forgot your account number:

Your account number is located on the upper right corner of the bill (view a sample bill). If you can’t find your bill, please call 1-866-403-2683 during business hours Monday through Friday from 8 a.m. to 4:30 p.m.

If you forgot your password:

  1. Click Sign In
  2. Click Reset Password
  3. Enter your email address
  4. Follow the instructions sent to your email

This message means there is no active water account yet associated to your EBMUD ID (refer to Step 2 above).

New customers: If you recently opened a water account, please allow 2 business days for the My Water Report system to be updated with your new account information. Thank you for your patience.

Service unavailable

  1. Sign in to Manage Your Account with EBMUD ID
  2. Click Account Info
  3. Click Unlink Account

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Questions? 

EBMUD is here to help. Please review our most frequently asked questions and resources below. 

  • Billing questions Find answers to your billing related questions, from high bills to financial assistance.
  • High bill and leaks Learn about the most common causes for high bills, and how to fix them.

Contact Us

  • Email: customerservice@ebmud.com
  • Phone: 1-866-403-2683
  • Customer service hours: 8 a.m. to 4:30 p.m., Monday through Friday.