Learn about the work and the skilled workers that keep EBMUD's water and wastewater systems flowing. Follow us on Twitter @ebmud to see our regular employee profiles.
Virginia, Senior Ranger
Lessons in nature.
There is no such thing as an “average day” for EBMUD’s Senior Ranger, Virginia. In her 30 years with the District she has worked hard to protect and educate the public aboutEBMUD’s 28,000 acres of East Bay watershed land. Watershed lands that surround EBMUD reservoirs provide habitat for a wide variety of plant and animal species, and a natural haven for the public to enjoy. EBMUD rangers and naturalists like Virginia have been the custodians of these lands for nearly a century.
Virginia currently manages EBMUD’s Outdoor Education program where she teaches students from kindergarten through high school about the importance of environmental protection and stewardship. She takes students on hikes through EBMUD’s watershed lands, helps them plant buckeye, willows and acorns, and works with them on restoring trails and creeks. She tailors each lesson by grade level and allows students the opportunity to explore and discover on their own.
“I don’t want their experience to be too regimented,” says Virginia, “I want the kids to get outside, play in the mud, get dirty and have fun.”
Virginia also runs the District’s volunteer program for adult volunteers who partner with EBMUD to restore watershed lands by picking up trash which can hurt animals and birds if eaten, and by giving native plants a boost by cutting back brush and pulling weeds and invasive plants.
Virginia loves that her job positively affects the local environment.
“I feel incredibly fortunate to be able to work on projects that I feel are important. For me that is environmental education and restoration.”
Rischa, Secretary of the District
Ensuring anyone can learn about what we do.
A Richmond native, Rischa began her career at EBMUD 20 years ago as an Administrative Clerk supporting various functions across the District. While working full time, Rischa took advantage of the District’s Tuition Reimbursement Program and obtained an A.A. degree in Liberal Studies and a B.S. degree in Business Administration.
Today, as Secretary of the District, Rischa is charged with keeping track of all current and historic Board decisions and ensuring those decisions are accurately recorded and maintained. In addition, she supports the Board of Directors and the District and is our legal Custodian of Records. Rischa’s experience interacting with all District departments makes her uniquely qualified to respond to public inquiries, support the Board and District actions and mentor staff.
“As an agency funded by our bill paying customers, the public has a right to know what we do and how we spend their money. I am a part of the team that prepares and reviews the written reports, minutes, and other communications to support our Board and staff in making effective, financially responsible decisions for everyone who relies on us.”
“I am honored to be a part of ensuring that anyone can learn about what we do through accurate, accessible records.”
Travis, Principal Management Analyst
Paying it forward.
Travis is part of EBMUD’s treasury group, which is in charge of “getting EBMUD the cash it needs and managing that cash.” He manages the work required for the District to sell bonds, so EBMUD can spend on much needed infrastructure projects while keeping water and wastewater rates for customers fair and reasonable. Debt financing through the sale of bonds is a good match for large capital projects with long, useful lives, like major improvements at EBMUD’s water treatment plants. It also creates intergenerational equity, meaning that future ratepayers will participate in the financing of these big projects over their useful life.
The significance of the price tag on the bonds the District has sold – roughly $170 million per year – is not lost on Travis. “I feel very privileged to be a part of this important and interesting work.”
His first job was in Portland working for a large public utility, which planted the seed for his ongoing career aspirations. “I quickly realized my interest in utilities, and that’s stuck with me throughout my career.” Travis later worked at a rating agency, analyzing the financials and management practices of local governments including cities, counties and special districts like EBMUD.
Travis’s expertise on what rating agencies look for helps maintain EBMUD’s strong credit rating, which allows the District to borrow at favorable rates. He underscores the importance of getting great rates on EBMUD's more than $3 billion of bonds.
"I really connect to the idea of stewardship. We’re stewards of natural resources and of our customers’ money. To manage both effectively and fairly, we have to take our work very seriously."
Tony, Pardee Water and Wastewater Supervisor
Standing guard to protect water quality.A fifth generation resident, Tony grew up in Mokelumne Hill, a gold rush town near Mokelumne River, in the watershed that feeds EBMUD’s Pardee Reservoir. Today, he stands guard to ensure the high quality of EBMUD water right from the start.
Tony is responsible for water treatment at the front lines, where Pardee Reservoir (EBMUD’s primary drinking supply) meets the three aqueducts that deliver that water 90 miles to the East Bay. His team of seven treats water for Pardee and Camanche reservoirs’ recreational facilities and Pardee Center, the heart of EBMUD’s Sierra foothill operations.
They sample and monitor the reservoirs and the river. During the recent drought, the lake profiles developed by Tony’s team guided decisions about which depth of water offered the best quality during the long, hot, dry summers. Uniquely, this team is also in charge of wastewater treatment as well.
Hired as a Treatment Plant Specialist in 2002, he became supervisor six years later. “I quickly realized I liked taking raw water and turning it into safe drinking water,” says Tony. “I got my certifications and licenses and have loved my job and the people I work with ever since.”
Tony says he’s glad to be part of a team who cares about their product. “We get new challenges daily, which makes life interesting. I have a really good crew. I take their suggestions, and we work together as a unit.
“I’m proud to have grown up here. Now, as an adult, I get to be a steward.”
Adam, Assistant Construction & Maintenance Superintendent, Pipeline Training Academy Instructor
Training the next generation.
EBMUD hires new plumbers and field staff each year to maintain critical infrastructure including 4,200 miles of pipe. It can take them years to learn about the vast system, and it all starts at the Pipeline Training Academy.
As the new instructor for EBMUD’s Pipeline Training Academy, Adam assists with hiring, organizes the curriculum, and teaches daily lessons to the trainees. Each cohort will spend a year in training – both in the academy and in the field – before passing probation as a permanent Water Distribution Plumber.
“A ton of work has gone into the curriculum from the instructors before me, so my goal is to build on that,” says Adam. “The average day starts with an hour of math. I teach them about District specifications, standard drawings and safety procedures before we go outside to do hands-on practice. Sometimes we tour District facilities.” He also invites guest speakers so the trainees learn from other district staff with expertise such as operating heavy equipment, paving, welding, environmental biology and more.
Adam started at EBMUD as a plumber almost twenty years ago. He then progressed to working as a welder, a pipeline inspector and a senior inspector. But just like the trainees, Adam continues to value learning. He’s finishing his first year teaching the Pipeline Training Academy and is preparing for his second cohort in January. “This job is a little bit of everything,” he says, “more so than any job I’ve ever had!”
“I feel a great level of responsibility to teach the next generation so I can leave the District as good as it is now, or better.”
Debbi, Account Clerk II
Making sure the bills are paid.Debbi makes sure the District pays the bills. On average, EBMUD sends out more than 1,200 accounts payable checks a month. Payments are for anything you can think of: pipeline and paving materials, construction equipment, vehicles, chemicals, fuels, generators, electricity and even our water bills. (Yes, EBMUD has them too).
Debbi started at EBMUD as a mail clerk. After taking accounting and office skills classes to advance her career, Debbi is now an account clerk. She’s also part of a career track committee within the accounting division, helping to identify the skills they need and clarifying a path to advancement.
Debbi works with a variety of vendors and staff from throughout the EBMUD to ensure she has all the information needed to process a payment. She spends more time with small businesses that are working with EBMUD for the first time.
“Some small businesses are afraid to do business with a big agency like us because they think there’s a lot of paperwork involved,” says Debbi. “I enjoy guiding them through the process and making it less scary for them.”
What’s kept Debbi at EBMUD for 26 years? “There’s a sense of family here that’s unlike any other place I worked at."
“When I first started, I was always greeted with ‘Welcome to the EBMUD family!’”
Jeff, Crane Operator
Measuring the weight of his job in tons.When Jeff sits at his “desk,” these things matter most: the wind, the whereabouts of his crew, the weight of the load, and the weight of his crane. As one of only two Crane Operators in an agency of 2,000 employees, Jeff feels the weight of his responsibility by the ton.
Every day, EBMUD’s dozens of Heavy Equipment Operators move large pieces of equipment, materials and tools safely using bulldozers, backhoes and knuckle booms. But when the load weighs as much as 30,000 pounds – the weight of 10 Toyota Prius’ – and it needs to go high – up to 150 feet in the air – we call in the big cranes.
Jeff’s unique skills support EBMUD’s work to maintain our dams that reach up to 345-feet tall, our aqueducts that measure up to 7-feet-tall, and everything in between that brings fresh mountain water to the East Bay.
“The main thing about being around really heavy equipment is that you can hurt people, even kill them,” Jeff said. “When I’ve got guys all around me, I have to be very aware. I must always take operating cranes extremely seriously.”
Jeff, who recently completed 20 years with EBMUD, said the District has proved to be an ideal place to explore his passion for machinery and physics, and weights and balances.
“It’s fun,” Jeff said. “I love the view from the crane seat, the size of it, and what it’s capable of. Since I was a little boy I liked equipment and technology. Though I worked at a lot of different places to make some money, EBMUD is the best place I’ve ever worked because it’s stable, secure and safety-oriented.”
“Time flies if you love what you’re doing."
Vince, Superintendent of Aqueduct
Managing EBMUD's massive aqueducts.On an average day, 130 to 190 million gallons of water flow by gravity 90 miles from the Pardee Reservoir to the East Bay to be treated and distributed to the homes and businesses of EBMUD’s 1.4 million customers. To complete this trip, the water moves through three massive pipelines called the Mokelumne Aqueducts which range in size from 65- to 87-inches in diameter – tall enough to stand inside.
Superintendent of Aqueduct, Vince, manages the operation and maintenance of these aqueducts and their associated facilities like large pumping plants, local reservoir infrastructure, and 125 miles of right-of-way. He plans and oversees preventive maintenance programs, repairs, and major operations associated with the delivery of raw water.
“Operating and maintaining the aqueduct facilities requires a small army. No one person can do it alone. My team is ready to react at all times, in case of an emergency. We have a responsibility to keep the water flowing 24 hours a day, 7 days a week, and 365 days of the year. Fortunately, I have a team with incredible talent and dedication.”
Vince has been with EBMUD for 23 years and has worked within several other departments before landing in his current role. In all of his years with the District, his favorite part of the job is still the people he works with.
“The competitiveness of getting in the door at EBMUD ensures a high caliber of expertise and skills among all workers, no matter what position they hold or which workgroup they represent."
Susan, Customer Services Supervisor
Problem solving one call at a time.More than 400,000. That’s the number of customer phone calls that Susan has handled in her 30 years in the Customer Services Department at EBMUD.
“It takes a strong intellect and the ability to multitask because you have to know a little bit about a lot at EBMUD and document every interaction,” Susan says. “Every day there is something that needs to be resolved. We constantly find new ways to creatively help customers while maintaining our core values and District policies and procedures. It keeps your mind strong.”
Customer Services representatives handle, at minimum, 55 calls per day. And Susan, as a Customer Services Supervisor, leads of team of 8 (out of 38 total CSRs and Senior CSRs) as they deal with often chaotic circumstances. Customers have questions about everything: how the distribution system operates; how EBMUD is staffed; how the budget is approved and what it covers; how bills are processed; how EBMUD responds to broken mains; how the Board of Directors makes their decisions; what a crew is doing on a specific street. As they handle these complex issues, Susan supports them in the same way the representatives support the customers: listening to their concerns and helping to find a solution.
“The people I work with are the heroes here. They’re the ones who have to remain positive, reflective, and resourceful in dealing with whatever situation they’re presented with.”
Michelle, Supervising Fisheries and Wildlife Biologist
Friend of fishes.Michelle grew up along the Mokelumne River, which supplies EBMUD’s main drinking water reservoir in the Sierra foothills. “I backpacked with my dad with just a sleeping bag under the stars and kayaked on the lower river every summer. During the late summer I picked blackberries along the river until my fingers were purple.”
After 15 years of service with EBMUD as a Fisheries/Wildlife Technician, Biologist I and then Biologist II, she took a promotion with the U.S. Fish and Wildlife Service, working to help sustain the fisheries environment of three other rivers. She then returned to EBMUD, where she and her staff ensure the health of the Mokelumne River. They monitor fish populations, add gravel below Camanche Dam to improve natural spawning, and transport salmon from the foothills to the San Francisco Bay to improve their survival.
“Over my career I’ve worked to build a culture of trust and communication with resource agencies we partner with. I strive to make choices and implement practices that support this valuable resource.” Michelle’s team constantly balances the success of wild stock and hatchery fish. The statistics show great results, in spite of the recent drought years which were tough on salmon. In 2016, 8,891 adult fish come back to the Mokelumne River, well over the long-term average of 4,981.
This job requires balancing a diverse workload – from being outdoors on the river, identifying fish, developing positive relationships with river neighbors and leading tours, to office tasks like compiling statistics, writing reports, and presenting data.
And yes, she fishes. “There is nothing better than fresh ocean salmon!”
Valerie, Senior Administrative Clerk
Listening and solving problems with respect.
When Valerie applied for her job at EBMUD, she didn’t know specifically what division of the District she might work in. She has a degree in modern languages, and had worked in economic development and executive education. Working in the Risk Management division has given her the opportunity to apply her past work experience as a Spanish-speaking court interpreter and legal document translator. Not only does she understand the nuances of legal language, but her Spanish language skills have come in handy with customers as well.
Valerie’s job involves answering the phone when something has gone wrong. The calls might be about damage to a customer’s property, or damage to District property like a fire hydrant. “Even when customers are calling to make a claim, they usually tell me how professional, pleasant and helpful our crew members and field staff are.”
In addition to working with customers and colleagues on claims, she gets to see contracts that are in review. She appreciates that this role gives her a “big picture” view of what’s going on at EBMUD—everything from major infrastructure projects to goat grazing: “I just saw that we’re using goats to do vegetation management. Isn’t that fun?”
“I feel good about working for an organization that is so well respected by the community.”
Navneet, Senior Programmer Analyst
Using technology to solve complex challenges.
Ask how many cast iron pipes are in Oakland, and EBMUD can extract this data quickly thanks to a geographic platform created by Navneet. There’s about 556 miles (in case you’re wondering.)
“I love the nexus connection between technology and solving civil engineering problems,” says Navneet. “I often ask myself, ‘How can I apply technology to make decision making around public infrastructure more effective?’”
Navneet is answering these questions using Geographic Information Systems (GIS) to solve complex utility challenges. As part of a major project, she transferred computer aided designs, data and infrastructure drawings into an advanced GIS system. The end result: engineers and maintenance staff can improve planning, construction and operations with data insights and visualization.
“Information is limited when you can't analyze and draw conclusions from data, so we changed that,” she says.
As an added bonus, GIS improves customer service. Maps that detail the locations ranging from construction projects, payment centers, to sustainable gardens in your area are enhancements to ebmud.com, courtesy of Navneet’s efforts.
“I believe in the mission of service to our customers and ratepayers, especially when that service is so important to the lives of everyone."
Brett, Associate Civil Engineer
Brett manages the construction of large-scale capital projects at EBMUD’s pumping plants, reservoirs, rate stations and water treatment plants. By supervising schedules and budgets, identifying solutions to overcome obstacles, coordinating input from various departments and responding to community needs, he keeps projects on track and ensures successful and safe completion.
Brett thrives in the fast-paced and unpredictable work environment that construction has to offer. “You come into work in the morning and you have no idea what is going to happen that day. You have to expect the unexpected.”
Brett was promoted into his new position after spending the last several years as an Assistant Engineer working in the field. He recently oversaw the Orinda Water Treatment Plant shutdown; a massive $22 million project. He credits the fantastic teamwork at EBMUD for the success of the project. “There is no such thing as a one-person show in construction. Everyone has to work together to keep the job moving on time, on budget, and with no injuries.”
After five years with EBMUD, Brett has no plans of leaving.
“The people here are top-notch and every day is an enjoyable experience. I hope to have a long successful career here.”
Kerry, Ranger/Naturalist II
Protecting the land that protects the water.
Kerry was working towards a Doctorate in Physical Therapy when she accepted a temporary position at EBMUD as a meter reader. Much to her surprise, that job changed her career path as Kerry remembered how much she loved the outdoors. After some soul-searching, she decided to spend her life working in the environment rather than on the human body, so she focused on becoming an EBMUD Ranger instead.
The District owns more than 28,000 acres of watershed land in the East Bay. As a Ranger at Orinda Watershed, every day Kerry plays a crucial role in protecting the land that retains EBMUD’s high-quality drinking water and offers habitat for native plants and animals. This land also is enjoyed by millions of people who, like Kerry, love fresh air and wide open spaces.
“To be a great ranger, you have to be a jack of all trades, a great problem-solver, plus have some creativity,” Kerry said. “There are many issues that arise, such as broken signs, plumbing and electrical issues, and fires. Often times, you only have the tools that are on you and you have to find a way to fix it right then and there.”
"It's amazing what you can do with duct tape and baling wire!"
Javier, Water Distribution Supervisor
Providing high quality water.
After studying cell and molecular biology at San Francisco State University, Javier got a job as an EBMUD field services representative. Today he serves on the system water quality team, where he oversees the inspection of EBMUD’s expansive distribution system and problem-solves for issues such as water quality, water pressure, and more.
“We have people with backgrounds in plumbing, science, and engineering. That means that we complement each other, and we have a bigger tool chest to solve problems,” says Javier. He and his colleagues rely on critical thinking and a deep knowledge of the District’s water system in order to respond to challenges.
Javier has also taken on the role of educator. Customers sometimes read about changes to water quality, or notice differences in taste and smell when EBMUD supplies them water from a different reservoir or treatment plant. Javier rarely turns down an opportunity to attend a public meeting and answer questions. He’s passionate about explaining the nuances of EBMUD’s water system in simple terms, and describing the precautions that he takes to continue supplying safe and high-quality water.
“There’s integrity in ensuring that we’re always providing safe drinking water, and then sharing the facts.”
Syed, Network Analyst II
An accounting major turned hardware and network specialist, Syed’s career journey began 5 years before his 20 years of EBMUD service as a contractor working on hardware solutions. EBMUD was one of his best clients: trustworthy, efficient and always interested in a solution – which is exactly what he had to offer.
Syed’s work would eventually land him a job at EBMUD, where he began as a member of the Information Systems Department (ISD) help desk team. “It was a natural fit, since I have always enjoyed working with our user community directly to solve or provide alternate solutions,” said Syed.
Syed has since moved to the Network Infrastructure Services (NIS) group, working with a team of six to support the communication needs for over 1800 EBMUD employees. They are on-call 24/7 to make sure EBMUD gets connected and stays connected, even in the event of an emergency.
Syed ensures EBMUD remains current in all hardware and software and when something is not quite right, he is “there to listen, understand the need and provide the best network solution possible.” From the most basic ability to make or receive a call or voicemail, to the most complex ability to communicate in the event of a disaster, Syed lives and breathes connectivity, planning and solutions.
"I enjoy using my skills to accommodate the expanding needs of EBMUD."
Raffi, Associate Civil Engineer
Improving the water highway.
Raffi is part of the team that specializes in maintaining and improving EBMUD’s system of large transmission pipelines and aqueducts that keep water flowing from Pardee Reservoir to and throughout the District’s service area. “It’s like a water highway. It’s a lot of water, and travels long distances,” says Raffi.
Raffi works on projects like relining two of the three 90–mile long Mokelumne Aqueducts that traverse the Sierra foothills and the Delta. Those aqueducts are above and below ground and cross earthquake faults. “Our team is looking at possible designs for tunnels to ensure even more reliability during emergencies,” says Raffi. Raffi works to keep these large pipes as leak-free as possible with inspections and fixes when needed. He has also worked on designs to update important pipes like those that cross the Oakland estuary to Alameda, and the MacArthur Davenport Pipeline Replacement, a key transmission pipeline project that began this summer in Oakland.
Raffi planned to be a teacher, but his good math skills put him on a path to engineering. “I didn’t think I’d be an engineer. But my dad and my grandfather on my mom’s side were engineers. ”
"I’m happy to be here, and grateful to those who have mentored me. It takes a special person to take the time to share their nuggets of wisdom with newbies."
Maria, Senior Water Treatment Operator
Protecting public health.
As a licensed Senior Treatment Plant Operator, Maria is one of EBMUD’s many dedicated professionals that work hard to ensure the delivery of clean, safe, reliable drinking water to our customers 24 hours a day, 365 days a year. Maria controls and regulates the treatment of up to 200 million gallons of water per day at EBMUD’s Orinda Water Treatment Plant. Once water reaches Orinda from the Mokelume River watershed 90 miles away, it undergoes a rigorous treatment process including filtration and disinfection before being delivered to homes in the East Bay. Maria’s job is to continuously ensure water quality by controlling the filtration and disinfection process, including producing enough water to ensure EBMUD is meeting the needs of its customers.
Maria joined the District in November of 2013 and was quickly promoted to a senior operator position. "Having this position was always my goal. By studying water treatment, taking the required State Exams and getting licensed, I was able to propel myself into this position."
“I love being a Water Treatment Operator. I credit my fellow operators and the diverse group of professionals I work with every day for our ability to meet strict water quality requirements. We are truly the defenders of public health.”
Thom, Information Systems Support Analyst II
Thom provides technical support to EBMUD’s New Business division, overseeing the various business systems and processes. “Information systems bring stability to any business organization,” says Thom. “We recently experienced a complete change in staff, but information systems remain constant.”
A new EBMUD account holder’s first experience is the New Business division and from there, a lasting relationship is created, problems are resolved and bills are paid. The division requires someone like Thom to capture and analyze information from every department where new applications are generated. Thom works to have new accounts mapped and managed in a complex electronic system. He constantly evaluates that system in order to make it more efficient and enjoys the challenge of juggling multiple projects.
Thom has worked at the District for 24 years and says his professional development experience has led him to his “dream job” with a team of coworkers that are his “extended family.” He appreciates EBMUD because “it is diverse, has a niche for everyone and provides opportunities to give back to the community.”
“I advise new employees that there is a high probability they’ll work at EBMUD for a very long time, so get involved and build connections.”
Joey, Water Conservation Technician
Giving back to the community.Joey has worn many hats in her 25 year career at EBMUD. She started as a laborer, and then moved on to become a plumber, a janitorial supervisor and now is working as a water conservation technician. Along the way she has been a mentor for a program the District had for special employment which helped young people enter the workforce.
In her current position, Joey is helping the District meet its regulatory compliance for green business and helping it become WaterSmart-certified.
When she started at EBMUD, Joey was not sure she wanted to do as a career. EBMUD allowed her to grow and find her best fit by supporting her and encouraging her growth: “EBMUD will give you the tools for you to succeed in your career and life. It is limited to your ambitions.”
Joey also wanted to take what she learned at EBMUD and help others. Joey has been encouraged to be a mentor,representing the District at career fairs and inspiring young people to look for a trade or career. The skills she learned at EBMUD continue to allow her to share that expertise with the community.
“EBMUD will give you the opportunity to become your better self.”
Tim, Water Distribution Plumber I
Giving it all up to join the team.Tim took an uncommon path to land the career that would give him greater purpose at EBMUD. After three decades as a heavy equipment operator at a different agency, Tim decided that public service was more important to him than a job title. So he took a position as a janitor at EBMUD for one year before applying to, and getting hired in, the EBMUD Operations and Maintenance Department, where he is now a plumber.
“I’ve always really admired EBMUD for its ability to get the job done, the professionalism and the drive to do a job right. I made this move out of a desire to do something more for my community and the public-at-large. I wanted to be part of the effort that puts us in the best possible position to do what needs to be done when there’s an earthquake or some other hazard.”
As a new employee, Tim has most been struck by the welcome from his EBMUD colleagues.
“Everyone has been so welcoming and they’re genuinely interested in me as a person. That energizes me to respond in-kind, and it’s a great way to stimulate your drive and dedication to something bigger than yourself.”
Rachel, Senior Drafter
Putting EBMUD on the map.
When EBMUD crews respond to a water emergency, they look to the maps created and updated by senior drafters like Rachel. These maps unlock a complex system of pipes, valves, hydrants, treatment plants and more.
EBMUD employees rely on EBMUD maps to understand the extensive infrastructure that lives above ground and mostly under it. Each piece of infrastructure is interconnected and any change to one part of the system can impact another.
“Our mapping services group maintains more than 1,470 maps,” says Rachel. “We ensure that data is geographically positioned in the accurate location.”
Precision is imperative to not only help EBMUD staff navigate today’s water and wastewater systems, but they create an accurate record for future generations of EBMUD staff to work from. To repair or update pipes, pumps, and treatment facilities, EBMUD needs the exact details of their locations and a clear understanding of their relationships to each other.
“Every pipe and every valve that we install today will be around longer than I will. Fifty years from now, the decisions I made will help future staff understand our system.”
Rachel is completing her master’s degree in geographic information systems, and appreciates the opportunity to bring new ideas to the table.
“I love how EBMUD offers opportunities to grow. I’m learning things in class that I’m directly applying to improve my work at the district.”
Charmin, Assistant Engineer
Using energy to engineer energy.Charmin’s stint as a young EBMUD intern paid off. Now an Assistant Engineer, she focuses on green energy by managing renewable energy projects, doing energy efficiency studies, and marketing hydropower and renewable energy credits. Additionally, Charmin supervises the reservoir inspection program and provides engineering expertise to other departments.
For Charmin, it’s not enough to be a good engineer. “I bring continuity to my projects to ensure that all the different pieces of the job are expertly done.” Her communication skills are a plus. She uses layman’s terms more than jargon and brings a sense of excitement to her work.
What she loves most about being part of the EBMUD family is employees’ commitment to “seeing how, together, we serve our community. There’s a sense of ownership and pride in that bigger goal.”
Charmin chairs EBMUD’s Art Committee, which sponsors work by local artists in the main lobby of EBMUD’s Oakland headquarters. “As a kid, I wanted to be a creative writer. But high math scores led me to engineering. Now I express my creativity through the Art Committee, which provides an opportunity for employees and the public to connect with art.”
“At our core, we’re all problem solvers, and art encourages us to stretch our minds and arrive at bigger ideas."
Linda, Senior Civil Engineer
Cultivating the power of teamwork.
Linda manages the water recycling programs at EBMUD. Everything she does is in service of one goal: to recycle 20 million gallons of water per day by the year 2040.
Linda describes herself as a working supervisor who rolls up her sleeves alongside her staff of engineers to get recycled water projects built. “It’s not just about being an engineer, or being good technically. It’s also about communication and collaboration.”
Her water recycling team works with other EBMUD departments, community groups and partner agencies to make our drought-prone Bay Area community more resilient. Recycled water projects usually require partnering with local wastewater agencies, complying with state regulations, and explaining the benefits to communities. “I’m on the phone a lot,” says Linda. “When I first came to EBMUD from consulting, I had the technical background. At EBMUD I’ve also learned about communication, partnerships, and negotiations.”
Linda sees mentorship as a big part of her job, and one of the District’s strengths. She encourages her staff to expand their horizons, whether it’s CPR training or a 6-month rotation to another EBMUD division.
“In my work, you have to lead but also work as a team. One person alone can’t get a significant program accomplished. Teamwork is the heart of EBMUD."
Gary, Maintenance Supervisor
Keeping the water flowing.
Gary works in the Central Valley Delta, supervising the facilities that EBMUD’s three large aqueducts pass through to carry snowmelt from the Sierra Mountains to the East Bay. Gary is not only able to start the treatment process before the water arrives at primary treatment facilities, but he’s also able to move water from one of these massive pipes to another.
Considering these pipes have circumferences of 65, 67 and 87-inches, that takes a great deal of coordination – “like bringing a train into a transfer station.”
“It’s a bigger responsibility than most people think to keep the water flowing on a daily basis,” Gary says. “At any time, there could be a failure and we have to be able to adapt and respond quickly. A pipe break out here isn’t an everyday repair job; you don’t slap a clamp on these pipes. Every repair is coordinated with aqueduct specialists and engineering experts to ensure success.”
Gary’s career with EBMUD has included such job titles as paving raker, heavy equipment operator, maintenance specialist, water distribution crew foreman, and now maintenance supervisor. Having taken advantage of EBMUD’s tuition reimbursement program, he is nearing the completion of a degree in management and supervision.
“There are many ways to broaden your scope of knowledge and gain new opportunities here.”
Irene, Laboratory Supervisor
Maintaining a reputation for excellence.Irene supervises the laboratory that ensures EBMUD customers receive safe drinking water and the San Francisco Bay is protected. Her mission: to provide accurate data in a timely manner and implement a stringent quality control program that governs laboratory testing.
“We are the monitors of the water and wastewater system,” she says. “EBMUD has a reputation for high water quality and being environmental stewards, and we help maintain this record through our work.”
This lab operates 365 days a year. Irene’s job is to examine the analyses performed by her team of microbiologists and technicians and verify that testing methods validate the accuracy of results. She reviews drinking water data reported in EBMUD’s annual water quality report.
She also examines tests that ensure that wastewater is properly treated and safe for the environment and human health before it’s released into the San Francisco Bay.
Irene and her team primarily analyze samples taken to comply with drinking water regulations monitoring coliforms and potentially-harmful bacteria such as E.coli. These samples must be tested within 30 hours of sampling, and her team gets to work quickly to provide results.
“There’s a lot of teamwork in the laboratory. We take pride in making sure that at every single step we have a quality control measure in place and these requirements are met.”
Adolphus, General Pipe Supervisor
Rising to the occasion.
Adolphus supervises a crew that replaces sections of the 4,200 miles of pipes that keep water flowing to East Bay taps. A former machinist at a steel plant, he decided to make the move to EBMUD 32 years ago for a temporary position as a plumber. He quickly learned everything he could about EBMUD’s complex water system and advanced to his current position.
Adolphus loves the camaraderie of his “Pipeline 5” crew. He credits their great teamwork with landing some of the more complex replacement projects, including tackling a complicated pipeline replacement in the Panoramic Hill neighborhood in the Berkeley Hills. On two separate occasions, helicopters air-lifted 40-foot segments of pipe to be installed in narrow, winding streets. These helicopter trips required substantial coordination and saved significant construction time on the project, allowing the timely replacement of aging water mains. “They are the best crew for getting the job done and done right,” says Adolphus.
Working for EBMUD provides Adolphus opportunities to rise above challenges, to learn all he can, and to show up for his team. His advice to those seeking a career at EBMUD: “Have good people skills, respect your team, don’t dwell on the negative, and never underestimate yourself – take the test and make it happen.”
“This is the best job at the District – you get to plan your work and see it through from start to finish.”
Han, Ranger/Naturalist II
Protecting a vital resource.Han works to protect and maintain the picturesque Lafayette Reservoir, a jewel among 28,000 acres of EBMUD’s East Bay watershed lands. Han hails from Berkeley and grew up exploring open spaces around the East Bay. He developed both a love of the land and the idea that someday he’d like to make a career of working to protect it.
A background in customer service, grounds and trail work, and a degree in Earth Sciences helped Han land his first park ranger job with the East Bay Regional Park District. After five years, Han was hired by EBMUD as a ranger at the Lafayette Reservoir Recreation Area, which consists of 928-acres of watershed land and a 1.4 billion gallon reservoir. It’s open daily and hosts more than a million visitors every year. Visitors hike, jog, fish, picnic, boat, and enjoy the scenery. Han and his fellow EBMUD rangers provide the public with a safe and enjoyable recreation experience.
"I’m proud to be a part of an organization that has as vital a mission as EBMUD does to protect the watershed and the plants and animals within it. The fact so many people are invested in what we do makes the work exceptionally rewarding."
"I feel lucky to work in a place that is so beautiful and so meaningful to other people."
Traci, Water Distribution Plumber III
Working (and playing) in the mud.
Traci works out of EBMUD’s East Area service yard in Walnut Creek. The many duties of her job include installing new services, operating and inspecting large valves, working as a yard investigator, and repairing water main breaks on some of EBMUD’s 4,200 miles of pipe.
Traci’s favorite kind of leak to repair is a full-circle break on a cast iron pipe. “The water is spraying while you clamp the live main. It’s very fun and will make you feel like a 12-year-old kid.” According to Traci, to be a plumber you have to be ready and willing to do whatever is asked of you. "Having a strong work ethic is one of the most important qualities for this job."
Traci was accepted into EBMUD’s Pipeline Training Academy six years ago after she decided she needed a career change. EBMUD offers aptitude-based recruitment, meaning that applicants need to demonstrate the ability to learn (versus having the exact skill set) to get a spot in the academy. She loves that she has a job that allows her to “play in the mud.”
“Every day offers you opportunity and adventure.”
Tracie, Dispatch Center Representative
Working around the clock.What does it take to deliver service to EBMUD customers every minute of every day? It takes employees like Tracie who are willing to work around the clock while the rest of us are eating meals with our families or getting some shuteye.
“There is not a boring day here in the Dispatch Center. We must be ready to answer a huge variety of customer questions, talk with police and fire departments about road closures, hit hydrants and water outages. When there is a main break, to make sure our customers get service as quickly as possible we call out emergency crews. Things happen fast; from 0 to 100 in just moments.”
Dispatch Center Representatives like Tracie must be confident, clear communicators who must be able to handle changes in priorities in an instant and manage immense pressure when water emergencies put customers out of water. They are also detectives, helping to piece together customer and crew information to understand what is happening in an emergency.
“It’s great to have good people around you. We look out for each other to make sure that each task is done, and not missed in the craziness of the moment. We are a team.”
Yousef, Associate Civil Engineer
Designing outside the box.
It might be years until a shovel hits the soil, but Yousef is already envisioning the layout for our next pumping plant or reservoir. As a design engineer, Yousef strives to come up with efficient and long-lasting facilities.
Yousef learned a lot about efficiency while working in private industry, but he didn’t feel that his firm allowed him to explore new skills or experiences. In his three years at EBMUD, Yousef has professionally flourished by taking advantage of training, practicing project management, and doing a rotation with a pipeline crew. It is his personal mission to break down barriers between work groups and “poke his nose” into their parts of the process.
With a system as complicated as EBMUD’s, Yousef says you can’t just design a facility without considering what it’s connected to. He says that designers and engineers traditionally think “I’m designing, say, a box.” But using everything he’s learned from colleagues across the District, Yousef is able to think – literally – outside the box.
“It’s like my own house. When I design a project I think – what if I had to come back in 30 or 40 years to deal with it?”
Maria, Information Systems Support Analyst II
Guarding a public resource.
Maria works in EBMUD’s Customer Services Support Division providing user support and access to a comprehensive customer data system. This system converts consumption data into accurate customer billings, stores historical usage, and provides the public with accurate information.
EBMUD has over 400,000 customer accounts that are mostly read on a bimonthly schedule (large commercial accounts are read monthly). That data is sorted so that customer billing can occur, industries’ water use can be tracked, irrigation budgets can be created, and future water use can be calculated. “It is complex information which we have to organize in a meaningful form for users," says Maria. "We are guardians of a public resource, entrusted with providing a service to all our stakeholders.”
Maria has been with EBMUD for 36 years. Contributing to her longevity are supportive supervisors and the District’s encouragement to use benefits such as training and tuition reimbursement. Her first position within EBMUD was a customer services representative and by taking advantage of what the District offers, she has seen her career and her responsibilities progress. “The skills and training I learned while at EBMUD will last me all of my life.”
“I came to EBMUD looking for a job and found a career.”
Yvonne, Heavy Equipment Operator
Doing the heavy lifting.
Yvonne works in the EBMUD pipeline construction and equipment division, operating heavy equipment to dig out trenches for new water mains. Working with a team of plumbers, truck drivers and welders, Yvonne may dig out 80 to 200 feet of trench daily so pipe can be lowered in. Once the new main is installed and pressure testing and chlorination is completed, she works to backfill the trench and make sure it’s the right depth for other EBMUD staff to pave at the end of the day.
During her 17 years with EBMUD, Yvonne says she’s been encouraged to move ahead in her career. With support from the District she has taken classes in subjects including math and interview skills.
On being one of only a few women in her profession, Yvonne says: “I’m a little outnumbered! When I’m operating the equipment out in the field, people who see me don’t always realize there’s a woman on the excavator or loader. They’re often surprised, but I just do my job and go about my business."
“I get along well with everybody and I’m treated well. There’s a lot of respect on the job.”
Joe, Assistant Wastewater Shift Supervisor
Keeping the Bay clean.
Joe is an assistant wastewater shift supervisor at EBMUD’s Wastewater Treatment Plant below the MacArthur Maze. He oversees work to help protect our San Francisco Bay by cleaning wastewater before it is discharged into the Bay. After nearly 9 years with EBMUD, he says nothing could tempt him away from the work he does here.
“I was working in the engineering department at a major company that makes engines for airplanes, but I was producing paper and computer files all day,” Joe said. “The biggest thing that was different when I got here was getting dirty on a daily basis. I like working with my hands. For someone with my education level and skill set, this is a dream job — I feel like I won the lottery.”
Joe began his employment as a treatment plant operator and worked his way up to his current position. He recently re-launched EBMUD’s Wastewater Treatment Plant tours, which had been dormant for years.
“This place is where you can build a career, the kind of place where you can plan to be for decades. It’s not just another job in a series of jobs. I think the workload is reasonable, the job duties are well-defined and the supervisors set clear, reasonable expectation. I really enjoy that.”
Tara, Associate Civil Engineer
Taking on technology.
Tara is an Associate Civil Engineer in EBMUD’s Pipeline Infrastructure Division, where she designs and implements the renewal and replacement of some of the District’s 4,200 miles of water pipe. Tara’s favorite part of her job is looking for ways to innovate: “We’re always looking for new tools or materials to use.”
Tara is working on two projects which use technology that will help EBMUD quicken the pace of pipeline renewal. One uses a new form of PVC, called PVCO pipe, which is more resilient to earthquakes. Developed in Canada, this pipe has been tested at the world’s premier seismic testing facility for pipelines at Cornell University. EBMUD is the first in the U.S. to use this kind of pipe.
Tara is also working with a trenchless technology which coats the inside of existing pipes with a hard resin. “The resulting pipe-within-a-pipe has an anticipated lifespan of more than 50 years, and has the benefit of being a faster process that’s less disruptive to neighbors than traditional pipeline replacement.”
Tara has been with EBMUD for 11 years but her aspirations to be part of the team began well before that.
“When I was younger, I used to run around EBMUD’s Lafayette Reservoir with my mom. It was so pretty, that I wanted to work for the District.”
Ben, Water Distribution Plumber III
Knowing the system.Ben loves working with water and on a system that serves the public. It’s one of those great things we rely on every day. As a plumber, Ben is out on the streets every day, meeting with residents, builders, and constantly learning.
Ben spent 12 years working as a union laborer saw-cutting concrete for construction projects around the Bay Area. Five years ago, he qualified as a water distribution plumber and began working on the pipes and infrastructure that keeps water moving.
Ben works out of EBMUD's North Yard in Richmond. He and his team members are constantly on the move even in these recent rains. Having grown up in Michoacán, Mexico and immigrating to the Bay Area at age 16, he still remembers the limited water available in his hometown. He enjoys teaching friends, relatives, and people on the street about the great system we rely on every day.
He says the question: “How many times have you been without water?” is always a conversation starter.
“As a plumber, you need to know what to look for. You need to know this system. It’s like a great treasure hunt, under the streets. I’m learning every day.”
Keeping up with the signs.
Nalani runs the EBMUD sign shop and spends her days designing, building, and in some cases installing everything from basic signage (think construction or project notice signs to alert the public to EBMUD field work) to signs at EBMUD facilities, banners and recognition plaques. Because of the diversity of her work and the materials she works with, she says, “I’m not what people think of as a typical carpenter.”
Nalani gets a lot of satisfaction from working on employee recognition materials, including a wooden plaque in the shape of a drop of water, which is given to EBMUD staff after 20 years of service. “I came up with the idea, designed it, and now I build each one by hand to honor our dedicated employees.” She’s also proud of her work on several four-by-twelve foot signs at EBMUD’s San Pablo Reservoir watershed headquarters. Nalani says with a smile: “I have a lot of fun tools."
As for what has kept her at EBMUD for ten years, Nalani says: “The carpenters, painters, machinists and electricians I work with are great tradespeople. They’re honest, we respect each other, and there’s a real sense of community."
“There’s a level of integrity and pride in working at EBMUD."
Joy, Senior Administrative Clerk
Making equity count.Joy works in EBMUD’s contract equity program, which enhances opportunities for business owners of all races, ethnicities and genders who are interested in doing business with the District. “We reach out and encourage minority- and women-owned, as well as disabled, veterans, especially small and local businesses – to bid on our contracts.”
Her role requires quality customer service, answering complicated questions from potential vendors. She also processes the complex forms detailing progress towards EBMUD goals in contract equity. “In my first month, I was just learning; now, six months in, I’m doing it myself. I see the finalized materials going to the Board of Directors and feel a sense of accomplishment.”
The work is deadline-driven and fast-paced, which suits Joy’s ability to multi-task and be flexible: “When someone says, 'I know you’re in the middle of something, but there’s a pending project that takes precedence,’ I do it, then I’m able to pick right up where I left off.”
Joy loves the diverse atmosphere at EBMUD: “This is the biggest company I’ve worked for. Seeing different people every day lifts my spirits up. Everyone is so welcoming.”
"It’s like a family, even though I’ve been here such a short time."
Steven, Senior Mechanic
Committing to quality.
Steven supervises and manages the workload of 16 mechanics that maintain EBMUD’s extensive fleet of heavy equipment. How extensive? EBMUD has approximately 1,200 vehicles, and half are larger than a pickup truck (like construction vehicles and dump trucks). Steven puts it this way: “Anything with dual wheels in the back, that’s in my shop.”
Steven has been with EBMUD for 14 years and a supervisor for 12 of those years. It can be a challenge to manage so many staff in multiple locations, from Oakland, to Stockton, to the Pardee reservoir in the Sierra foothills. But what makes it easier is this: “We hire great talent – the cream of the crop. We don’t take shortcuts. We fix what needs to be fixed, and as a result, our vehicles are less likely to break down when they're needed on a water main break.”
Steven says EBMUD provides many tools for staff to learn new skills. He's a graduate of EBMUD’s leadership academy, a member of the Public Fleet Supervisors Association, and belongs to the District’s Toastmasters club.
“There are many things that you can do here to better yourself—both your career and personally.”
Scott, Water Conservation Representative
Mastering the art of water efficiency.
Scott has dedicated his career to helping individuals, companies and landscape professionals become better stewards of a precious resource: water.
As an experienced landscape architect, 18 years ago he designed a water efficient landscape and irrigation plan for an East Bay homeowners association who installed significant upgrades to improve their outdoor water use and got an EBMUD rebate for their efforts. “It may be easy to glue pipes together, but it’s challenging to create an efficient design.” He appreciated the District’s efforts to spur on conservation – and that’s when he decided to work for EBMUD.
Now, Scott leads an EBMUD partnership with landscape industry professionals who share the same passion: engaging and teaching others about water efficiency. He reviews plans for new construction to ensure they meet strict guidelines and leads workshops for do-it-yourselfers and professionals on drip irrigation and irrigation scheduling. “Water conserving landscapes benefit us in more ways than saving water. They can add habitat, improve air and water quality plus save energy.”
Scott never tires of looking for a better way.
“I want to connect with people to share what I know, to learn together, and to help the environment.”
Louis, Paving Crew Foreman
Smoothing the way.Louis directs a paving crew of seven people, strategically planning the routing and scheduling of paving so East Bay residents can drive, bike, and walk over streets where pipe repairs or main breaks have recently taken place.
Louis occasionally drives over areas that he helped pave 25 years ago when he was first hired as a laborer with EBMUD. He shows the still-intact paving to his wife and children “like we’re on a field trip.” He’s happiest when working outdoors and in the field, where he interacts with EBMUD customers and the general public. Those interactions are almost universally positive: “People say thank you for fixing the street and the sidewalk.”
Louis says the best things about working for EBMUD are the friendships he’s built with people working at all levels of the organization. He points out that most of the paving foremen started out together as laborers, then rakers, before making foreman. He enjoys seeing his younger staff advance to the next level positions.
“It’s the greatest experience seeing people develop and grow.”
Tony, Manager of Facility Maintenance & Construction
Jumping in with both feet.Tony manages a division of 160 tradespeople: carpenters, electrical technicians, instrument technicians, machinists, painters, gardeners, facility specialists, and janitors. The group maintains the operations of District facilities – keeping them reliable and operational and getting them back online quickly and efficiently when they fail. He welcomes the daily challenges – “I don’t call them problems” – because with well-qualified staff and the right equipment, EBMUD is able to take on and manage the wide variety of challenges that come with providing water to 1.4 million people.
Tony came to EBMUD from General Electric 15 years ago as an assistant engineer in EBMUD’s electrical design group. He admits he had heard some negative things about public employees, but was quickly impressed by his EBMUD colleagues – “great people who love their jobs” – in operations, engineering, field work, and throughout the organization.
“I jumped in with both feet and never looked back.”
Mackenzie, Plant Maintenance Worker II
Improving the “underground forest.”
Mackenzie is in her first year at EBMUD and is already moving on up. Originally hired out of Oakland’s Laney College as a machinist and welder, she’s now apprenticing with experienced wastewater workers on her way to achieving a journeyman level in the trades.
Mackenzie is fascinated by what she calls the “underground forest” – the pipes and pumping systems that make the East Bay’s wastewater plant work. She still does a lot of welding to fix or modify equipment, but also spends her days learning how to improve (and in some cases overhaul) the valves and chemical systems in wastewater pumping stations and wet weather stations throughout the Bay Area.
Mackenzie is learning firsthand about how wastewater solids are removed, treated and reused— including the process to convert waste into energy. She lives near the wastewater plant and now feels more connected to the town she calls home.
“There’s a whole city under the city that no one ever sees – it makes me think about space very differently.”
Laura, Manager of Pipeline Construction & Equipment
Solving problems every day.
Laura spends her days managing EBMUD’s pipeline construction crews, ensuring pipeline replacements and road restorations stay on track. With 4,200 miles of pipe in the EBMUD water distribution system, Laura’s team – which includes plumbers, pavers, heavy equipment operators, truck drivers, and equipment maintenance techs – is always on the move.
Laura’s job is a juggling act that comes with construction work: managing nine crews, keeping materials and equipment fully utilized and moving, and addressing challenges that crop up. (Can’t get 40-foot pipe on a truck up that street? How about by helicopter?) She also ensures our work is coordinated with the cities, counties, other agencies, and public that are nearby.
Laura believes in her crews and knows that EBMUD can always find a solution that works for all and is in the best interest of our customers.