Site Disclaimer

Thank you for visiting the East Bay Municipal Utility District (EBMUD) website and reviewing our Use Policy (Policy). EBMUD wants you to know about the collection, use, security, and access to information that may be obtained through use of EBMUD’s website. By visiting this website, you are accepting the policies and practices described in this notice. This notice covers the following topics:

Please note that this use Policy is subject to change without notice, and that it reflects EBMUD’s current business practices. This use Policy is dated June 7, 2004.

Personal Information and Choice

"Personal information" is information about a natural person that identifies or describes an individual, including, but not limited to, his or her name, social security number, physical description, home address, home telephone number, education, financial matters, and medical or employment history, readily identifiable to that specific individual. A domain name or Internet Protocol address is not considered personal information, however, it is considered "electronically collected personal information."

"Electronically collected personal information" that we automatically collect includes your domain name or Internet Protocol address, and statistical information about which web pages you visit. If you voluntarily participate in an activity that asks for specific information (i.e., completing a request for assistance, personalizing the content of the website, sending an e-mail, or participating in a survey) more detailed data will be collected. If you choose not to participate in these activities, your choice will in no way affect your ability to use any other feature of the website. If any type of personal information is requested on the website or volunteered by the user, State and federal law may protect it. However, this information may be a public record once you provide it, and may be subject to public inspection and copying if not otherwise protected by federal or State law.

A Special Note About Children

Children are not eligible to use services that require submission of personal information, and we require that minors (under the age of 18) do not submit any personal information to us. This includes submitting personal information to EBMUD as part of a user profile or personalization profile. If you are a minor, you can use these services only if used together with your parents or guardians. If you are a minor, you should seek guidance from your parents.

If EBMUD decides to begin collecting personal information from children, we will notify parents that it is being requested, disclose the reasons for collecting it, and disclose our intended use of it. EBMUD will seek parental consent before collecting any personally identifiable information. If it does collect it, parents may request information on the type of data being collected, view their child's information, and, if they choose, prohibit EBMUD from making further use of their child's information. EBMUD will not provide personal information about children to third parties.

Information Collected and How It Is Used

We do collect personal information directly from individuals who volunteer to use some of our services. If you do nothing during your visit to the website but browse or download information, we may automatically collect and store the following types of information related to your visit:

  • The Internet Protocol Address and domain name used, but not the e-mail address. The Internet Protocol Address is a numerical identifier assigned either to your Internet service provider or directly to your computer. We use the Internet Protocol Address to direct Internet traffic to you and generate statistics used in the management of this site;
  • The type of browser and operating system you used;
  • The date and time you visited this site;
  • The web pages or services you accessed at this site;
  • The website you visited prior to coming to this website;
  • The website you visit as you leave this website; and
  • If you downloaded a form, the form that was downloaded.

The information we automatically collect or store is used to improve the content of our web services and to help us understand how people are using our services. This information does not identify you personally and is used for gathering website statistics. The information we automatically collect and store in our logs about your visit helps us to analyze our website to continually improve the value of the materials available. Our website logs do not identify a visitor by personal information, and we make no attempt to link other websites with the individuals that browse the EBMUD website. EBMUD does not sell any "electronically collected personal information". Any distribution of "electronically collected personal information" will be solely for the purposes for which it was provided to us.

EBMUD may provide or distribute certain lists and statistical reports of regulatory information as provided by law, but no personal information is sold or distributed, and all relevant legal protections still apply to EBMUD’s website.

What Happens to Information Sent to Us

If you choose to submit information to us, the information will be transmitted through secure lines to our departmental database. Any private information will only be used for the purposes for which it was provided and will not be shared with another entity except as prescribed by law.

Use of Internet Request for Assistance Information

Any information you provide to us will only be shared with entities involved in your case as necessary. Information you provide may be included with other consumers' information to be used for statistical reporting, trending data, and/or investigative actions.


If during your visit to EBMUD’s website you participate in a survey or send an e-mail, the following additional information will be collected:

  • The e-mail address and contents of the e-mail; and
  • Information volunteered in response to the survey.

The information collected is not limited to text characters and may include audio, video, and graphic information formats you send us.

If You Send Us an Email

You may choose to provide us with personal information, as in e-mail with a comment or question. We use the information to improve our service to you or to respond to your request. Sometimes we forward your e-mail to other EBMUD employees who may be better able to help you. Except for authorized law enforcement investigations or, as required by law, we do not share our e-mail with any other organizations. We use your e-mail to respond appropriately. This may be to respond to you, to address issues you identify or to further improve our website.

Placing Orders

If you place an order with us, we request information from the user on an order form. A user must provide contact information (like name and shipping address) and financial information (like credit card number and expiration date). This information is used for billing purposes and to fill your order/request. If we have trouble processing an order, this contact information is used to get in touch with you. All credit card information is processed directly by, a secure credit card processing company, and is not accessed by EBMUD or stored on EBMUD servers.

Risk of Loss

All items purchased from EBMUD are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Public Disclosure

In the State of California, laws exist to ensure that government is open and that the public has a right to access appropriate records and information possessed by EBMUD. At the same time, there are exceptions to the public's right to access public records. These exceptions serve various needs including maintaining the privacy of individuals. Both State and federal laws provide exceptions. All information collected at this site becomes public record that may be subject to inspection and copying by the public, unless an exemption in law exists. In the event of a conflict between this Use Policy and the Public Records Act or other law governing the disclosure of records, the Public Records Act or other applicable law will control.

Automatic Collection of Information/Cookies

Cookies are simple text files stored on your computer by your web browser. The EBMUD portal uses cookies to enable interactive applications. You can refuse the cookies or delete the cookie files from your computer by using any of the widely available methods. However, if cookies are not enabled you may not be able to access some of the features in our interactive applications.


EBMUD, as developer and manager of this website, has taken several steps to safeguard the integrity of its telecommunications and computing infrastructure, including but not limited to authentication, monitoring, auditing, and encryption. Security measures have been integrated into the design, implementation, and day-to-day practices of the entire EBMUD operating environment as part of its continuing commitment to risk management. This information should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security of information provided via EBMUD’s supported website.

Links to Other Sites

Our website has links to sites we feel might be useful to you and which may provide services. When you link to another site, you are no longer on our site and are subject to the privacy policy of the new site. This website and the information it contains are provided as a public service by the EBMUD. This system is monitored to ensure proper operation, to verify the functioning of applicable security features, and for comparable purposes. Anyone using this system expressly consents to such monitoring. Unauthorized attempts to modify any information stored on this system, to defeat or circumvent security features, or to utilize this system for other than its intended purposes are prohibited and may result in criminal prosecution.

Limitation of Liability

The EBMUD website and all its information and related materials are provided "as is." By using the EBMUD website, you assume the risk that the information and materials on this website may be incomplete, inaccurate, out of date, or may not meet your needs and requirements. Users should not assume the information on the EBMUD website to be completely error-free or to include all relevant information, or use it as an exclusive basis for decision-making.

EBMUD specifically disclaims any and all liability, whether based in contract, tort, strict liability or otherwise, for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with access to or use of the EBMUD website, even if EBMUD has been advised of the possibility of such damages, including but not limited to reliance by any party on any content obtained through use of this website, or that arises in connection with mistakes or omissions in, or delays in transmission of, information to or from the user, interruptions in telecommunications connections to the website or viruses, whether caused in whole or in part by negligence, telecommunications failure, theft or destruction of, or unauthorized access to the website or related information.


All content included in the EBMUD website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of EBMUD and protected by United States and international copyright laws.

The compilation of all content on this site is the exclusive property of EBMUD and protected by U.S. and international copyright laws. All software used on this site is the property of EBMUD and protected by United States and international copyright laws.

Responding to Requests for Proposals

Submission of offers is not authorized by any method not stated in the individual Request for Proposals (RFP). The submission of offers via the Internet or by email is not authorized. Any information regarding future business opportunities is for planning purposes only and does not represent any firm commitment on behalf of EBMUD. All interested parties, potential offerors, and those seeking to do business by or through those potential offerors, are hereby on notice that this website may be updated periodically to reflect changes in RFPs and related documentation.


All questions and comments regarding the content of this website should be directed to the EBMUD Webmaster at If you find or believe that information obtained from this site is inaccurate, illegible, or out-of-date, or you encounter technical or other problems when using or accessing this site, please notify the Webmaster. EBMUD welcomes suggestions on how to improve the website and correct errors. This website is the only official website of EBMUD.