Start or Stop Service
Starting Water Service
New Customers - Welcome to EBMUD
ONLINE: Request new service online to receive a reduced account establishment fee of $20 which will appear on your first bill.
BY PHONE: Call Customer Service 1-866-403-2683 Monday-Friday, 8:00 a.m. to 4:30 p.m. You will pay an account establishment fee of $40 which will appear on your first bill.
After receiving your account number, register your account for online access. Please note: the account establishment fee is non-refundable. Most customers are billed on a bimonthly basis.
Tranferring Water Service
For existing customers transferring service from one address to another within EBMUD’s service area.
ONLINE: Login to stop service at your current location. Select the Request Services tab, then select Stop Service. Follow the steps. Submit and logout. Then request new service online for the new address and follow the steps.
BY PHONE: Call Customer Service 1-866-403-2683 Monday-Friday, 8:00 a.m. to 4:30 p.m. You can complete the stop and start service with one call.
Stopping Water Service
Existing EBMUD customers who want to turn off water service
ONLINE: Login. Select the Request Services tab, then select Stop Service. Follow the steps. Submit and logout.
BY PHONE: Call Customer Service 1-866-403-2683 Monday-Friday, 8:00 a.m. to 4:30 p.m.
Please provide your address, contact information and stop date.
Landlord Intervening Water Service
This program helps landlords avoid service interruption when a tenant moves out of a rental property. Landlords pay a one-time $27 processing fee to enroll their account(s). The Intervening Water Service Agreement ensures that when a tenant terminates water service, the landlord will automatically become responsible until a new tenant establishes service. Accounts can be added and removed from the agreement at any time, with a $27 modification fee charged for each change.
Hydrant meter services for temporary construction are provided on Mondays, Wednesdays and Fridays from 9:00 a.m. to 12:00 p.m. and 1:30 p.m. to 3:30 p.m. at EBMUD's Adeline Maintenance Center located at 1100 - 21st Street, Oakland, CA 94607. No appointment is necessary.