Customer assistance program

The Customer assistance program (CAP) can pay a portion of the water bill for qualified low-income customers in single-family dwellings and for eligible homeless shelters.

What CAP Will Pay

Single-Family Dwellings

Fifty percent of the standard bimonthly service charge and 50 percent of home water use in each eligible household, up to a maximum of 1,050 gallons per person per month.

A 35 percent discount on EBMUD wastewater service charge and flow charges collected will be applied to each single-family dwelling account.

Homeless Shelters

Fifty percent of the meter charge (based on meter size), and 50 percent of the water usage per client, up to a maximum of 1,050 gallons per person per month.

A 35 percent discount on EBMUD wastewater service charge and flow charges collected will be applied to each homeless shelter account.

How to Qualify For CAP

Single-Family Residents

The home must have an individual water meter and be the primary residence of the applicant. Customers must meet the following requirements:

* For each additional household member, add $3,750 to the gross annual income limit.

Participation is valid for two years. To continue assistance, applicants must reapply. THIS PROGRAM IS NOT RETROACTIVE, PREVIOUS AMOUNTS BILLED WILL NOT BE AFFECTED.

Homeless Shelters

The organization must provide lodging and meals as its primary function and have the required City or County Health Department permits. The organization must provide at least six beds and be open for a minimum of 180 days or nights per year. Government-owned facilities are not eligible. Satellite facilities in the name of the main organization are eligible but must file separately.

The organization must be able to demonstrate IRS tax-exempt status under IRS Code 501(c)(3). The water account must be in the name of the organization with the IRS tax exemption.

Participation in CAP is for a maximum of one year. To continue assistance, organization must reapply and demonstrate how the subsidy benefitted its clients.

How to Obtain a CAP Application

• Download the application (see below)
• Pick up in person at the EBMUD Customer Information Desk at 375-11th St., Oakland (ground floor)
• Request an application be mailed by calling Customer Service at 1-866-403-2683 during regular business hours (Monday - Friday, 8:00 a.m. - 4:30 p.m.)

Mail completed CAP applications to: EBMUD, P.O. Box 24055, MS 42 (CAP), Oakland, CA 94623.

More Information

Call 1-866-403-2683 or email custsvc@ebmud.com.

Other Ways EBMUD Can Help

Payment Extensions: You may request a payment extension or make payment arrangements

Be WaterSmart: Visit our WaterSmart Center to learn ways you can save water and reduce your water bill.