Start or Stop Service

EBMUD Representative

Starting Water Service

You may start water service by:

Calling Customer Service at 1-866-403-2683 during normal business hours (Monday-Friday, 8:00 a.m. - 4:30 p.m.). If you use this method, an account establishment fee of $32.00 will appear on your first water bill.

or

Requesting service online 24 hours a day, seven days a week. If you open your account online, a reduced account establishment fee of $16.00 will appear on your first water bill.

The account establishment fee covers the administrative costs associated with starting water service. It is not a deposit and is non-refundable.

You will need to provide the following information in order to open a new account:

  • Applicant's and/or property owner's name and mailing address
  • Address of property to be served
  • Applicant's ID (driver's license, government-issued identification or Social Security number)
  • Employer's address and telephone number
  • Reference name and telephone number
  • Landlord's name and telephone number (if applicable)
  • Previous residence address
  • Spouse's name and ID number (if married)
  • Spouse's employer/source of income and years employed (if married)
  • Other EBMUD accounts (if applicable)
  • Close of escrow date (if applicable)

Stopping Water Service

You can stop your water service by:

Calling Customer Service during business hours (Monday-Friday, 8:30 a.m. - 4:30 p.m.).

Online 24 hours a day, seven days a week.

You will need to provide the following information in order to stop service:

  • Your name and your relationship to the account holder
  • Your current home and work telephone numbers
  • The date you vacated the premises
  • The mailing address to which the final bill should be sent

Hydrant Meters

Learn how to apply for a temporary construction meter.

in