Bill Payment Options

image of water bill

By Phone or Online
By Mail
E-Bill (view and pay your bill online)
Direct Payment Program (automatic debit)
Pay Stations and Drop Box Locations
Payment Extensions
Customer Assistance Program
Landlord Intervening Water Service Program

 

By phone or online (24 hours)

You may pay your bill by phone or online with a credit card, ATM card or electronic check using our third-party vendor. NOTE: There is a convenience fee for this service.

By Mail

You may mail your bill payments to the following address:

EBMUD
Payment Center
P.O. Box 1000
Oakland, CA 94649-0001

e-Bill (view and pay your EBMUD bill online)

An EBMUD e-Bill is a complete electronic version of the paper bill you currently receive, available for your review online 24 hours a day, 7 days a week. This service is offered through our third-party vendor CheckFree. There is no charge for paying your EBMUD bill using this service.

A secure log-in process and 128-bit encryption protects your online bill and ensures that only you have access to your billing information. You simply review and decide when to pay your e-Bill online with a click of the mouse. You may make a one-time payment or set your account to make automatic payments. You can cancel your e-Bill service at any time and begin receiving paper bills again on your next billing cycle.

Direct Payment Program (Automatic Debit)

You may have your bill payments automatically deducted from your bank account by signing up for our Direct Payment Program. You may obtain an application by:

  • Requesting a form online at www.directpaymentplan.com
  • Calling Customer Service at 1-866-403-2683 Monday through Friday, 8:00 am to 4:30 pm.

Pay Stations & Drop Box Locations

  • Drop Boxes: You may deposit your payments in any of our District drop boxes located throughout our service area. Payments are processed the following business day.
  • Authorized Pay Stations: You may also pay in person at one of our authorized pay stations. NOTE: If you make a payment at an authorized pay station, you must call Customer Service at 1-866-403-2683 during business hours to report your payment confirmation number. Payments will post to your account within 3 business days.
Pay Station and Drop Box Locations
City/Pay Station Address Hours of Operation Language Cross Street
Alameda
Mailboxes Plus 2532 Santa Clara Ave Alameda, 94501 9AM-5PM M-F, 10AM-2PM Sat English, Hindi Broadway
Nob Hill #632 2531 Blanding Ave Alameda, 94501 8AM-7:30PM M-F English Broadway
Berkeley
Check Center 2005 San Pablo Ave, Berkeley, 94702 8AM-9PM M-F, 8AM-8PM Sat, 10AM-4PM Sun English, Spanish

University Ave
Cooperative Center Federal Credit Union 2001 Ashby Ave., Berkeley, 94703 9:30AM-5PM M-Thu, 9:30AM-6PM Fri English

Adeline
Castro Valley
El Rancho Supermercado 22291 Redwood Rd, Castro Valley, 94546 7AM-8PM 7 Days English, Spanish Grove Way
Hayward
Ace Cash Express 27300 Hesperian Blvd., Hayward 94545 9AM-8PM M-F, 9AM-6PM Sat, 12PM-4 PM Sun English, Spanish W. Tennyson
Mi Pueblito Market (not Mi Pubelo on Hesperian) 471 W. A Street, Hayward, 94541 8AM-8:30PM 7 days English, Spanish Garden Ave
Hank's Liquors 46 Blossom Way, Hayward, 94541 7AM-3PM M-Sat English, Spanish, Punjabi Meekland
Oakland
Ace Cash Express 9001 International Blvd, Oakland 94601 9AM-6PM M-F, 9AM-5PM Sat English 90th Ave
Ace Cash Express 3229 International Blvd, Oakland 94601 8AM-8PM M-F, 8AM-7PM Sat, 10AM-3PM Sun English Fruitvale Ave
Ciudad de Mexico 3800 International Blvd, Oakland 94601 9:30AM-7PM M-F, 9:30AM-6PM Sat, 9:30AM-4PM Sun English 38th Ave
Checks Etc. 7300 MacArthur Blvd, Oakland 94605 10AM-6PM M-F, 10AM-4PM Sat English 73rd Ave
Food Vale Market 3401 International Ave, Oakland 94601 9AM-4PM M-F English, Spanish, Korean 34th Ave
Y & S Check Cashing 1460 7th St, #A, Oakland 94607 9AM-7PM M-F, 9AM-6PM Sat English Center St
Peoples Community Partnership FCU 1432 7th St, Oakland 94607 11AM-5PM M-Th, 11AM-6PM F, 9AM-1PM Sat English, Spanish Mandela Pkwy
New Oakland Pharmacy 388- 9th St, #108, Oakland 94607 9AM-4:30PM M-F, 9:30AM-2:30PM Sat English, Cantonese Webster St
Shop Rite, Inc 5800 Bancroft Ave., Oakland 94605 8AM-7PM M-Sat English, Spanish 55th Ave
EZ Pay Payment Centers 7637 MacArthur Blvd. Oakland 94605 9AM-7PM M-F, 9AM-5PM Sat English 77th Ave
Ace Cash Express 2700 San Pablo Ave, Oakland 94612 9AM-7PM M-F, 9AM-6PM Sat English 27th St
Ace Cash Express 610 Hegenberger Rd, Oakland 94621 9AM-8PM M-F, 9AM-6PM Sat English Collins Dr
Richmond
Azteca Sport and Mini Mart 3405 Macdonald Ave., Richmond 94805 7AM-9PM M-Sat, 7AM-8PM Sun English 34th Street
Super Save Mart 1170 23rd St, Richmond 94804 9AM-10PM M-F, 10AM-8PM Sun English, Spanish Maricopa Ave
West Contra Costa YMCA 263 S. 20th St, Richmond 94804 8AM-5PM M-F English Maine Ave
Unlimited Wireless 12808 San Pablo Ave, Richmond 94805 9AM-8PM M-Sat, 10AM-7PM Sun English, Spanish Esmond Ave
San Leandro
AAA Discount Check Cashing 264 Greenhouse Market Pl. San Leandro 94579 9AM-5:30PM M-Th, 9AM-6PM Fri, 9AM-4:30PM Sat English Lewelling Blvd
Marina Mart 2181 Doolittle Dr, San Leandro 94577 9:30AM-7PM M-F, 10AM-7PM Sat/Sun English, Spanish, Korean Marina Blvd
Guadalajara Western Wear 14341 E. 14th St, San Leandro 94578 10AM-8PM 7 days English, Spanish 143rd
San Pablo
Ace Cash Express 13220 San Pablo Ave, San Pablo, 94806 9AM-8PM M-F, 9AM-7PM Sat, 12-4PM Sun English San Pablo Dam Rd
Food Mart 1835 Rumrill Blvd, San Pablo 94806 8AM-9PM M-Sat, 8AM-8PM Sun English, Spanish Market Ave
Walnut Creek
Hooked on Books 1956 Tice Valley Blvd, Walnut Creek 94596 9:30AM-5:30PM M-F, 9 AM-5PM Sat English Rossmoor Pkwy (checks or exact amount - no change given)
Drop Boxes (payment drop only, no over-the-counter service)
EBMUD Administration Building 375 - 11th Street, Oakland 94607 Inside Lobby: 8AM-4:30PM M-F Outside Building: 24 hours, 7 days a week English Webster
EBMUD Maintenance Center 2130 Adeline St, Oakland 94607 8AM-4:30PM M-F   W. Grand Ave (Pickup daily)
Copy & Postal Express 1250-I Newell Ave, Walnut Creek 94596 8:30AM-6PM M-F, 10AM-4PM Sat   Olympic (Pickup Mon & Thurs)
UPS Store (formerly Mail Boxes, Etc.) 2415 San Ramon Valley Blvd. #4, San Ramon 94583 8:30AM-7PM M-F, 10AM-5PM Sat   Crow Canyon Rd (Pickup Mon & Thurs)
PG&E 1900 Addison St, Berkeley 94704 8AM-5PM M-F   MLK Parkway (Pickup daily)
PG&E 1919 Webster St, Oakland 94612 8AM-5PM M-F   19th St. (Pickup daily)
PG&E 1535 Bonanza St, Walnut Creek 94596 8AM-5PM M-F   N. California Blvd (Pickup daily)

If you have any questions regarding how your payment is received by EBMUD after paying at one of these pay station locations, please call 1-866-40 EBMUD (1-866-403-2683).

If your account is past due or your service has been turned off and needs to be restored, please call 1-888-432-6834 to provide us with your payment confirmation number AFTER you make your payment at the above locations.

Revised 11/9/09

Payment Extensions

You may request a payment extension or make payment arrangements:

  • Online
  • During business hours: call Customer Service at 1-866-403-2683 Monday through Friday, 8:30 a.m. to 4:30 p.m.
  • After hours: call the Interactive Voice Response system at 1-866-403-2683.

Customer Assistance Program

The Customer Assistance Program can pay a portion of the water bill for qualified low-income customers in single-family dwellings and for eligible homeless shelters.

Landlord Intervening Water Service Program

This program assists landlords with avoiding service interruption when a tenant moves out of a rental property.

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