24-Hour Service
Have your account number handy and access your account online 24 hours a day or call Customer Services at 1-866-403-2683 and follow the prompts to use our automated system in English, Spanish and Cantonese. The following features are available:
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Checking your account status
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Requesting a payment extension (delay your payment)
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Bill payment information by credit card, ATM card, or electronic check
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Hearing tips on checking for household leaks
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Hearing an explanation of the water rates
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Requesting program applications
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Updating your telephone number
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Participating in a customer survey