Report A Problem
To report a water emergency or EBMUD water-related problem, call 1-866-403-2683.
Please use our contact form to report a non-emergency issue. Non-emergency issues will be responded to within five business days.
EBMUD customers can call and report problems such as water leaks, water taste, and odor concerns 24 hours a day. Emergency issues, such as pipeline breaks or leaks, are investigated immediately, and repairs are prioritized based on the severity of the leak.
Customer
Account - FAQs
Customers
with questions about their bills or accounts can find many answers at our
Customer Services FAQ page.
Water
Leaks - FAQs
For pipeline breaks or leaks call
1-866-403-2683.
This line is staffed 24 hours a day, 7 days a week.
Water
Quality - FAQs
Water quality problems are carefully
investigated by the District’s Water System Inspectors. To report a problem please
call 1-866-403-2683.
Water
Pressure
You may report a water pressure problem or request information by calling
1-866-403-2683 or use our online
form.
Hydrant Flow Information
For hydrant flow
information, call our New Business Office
at (510) 287-1008.
Open
Hydrants
Open hydrants pose not only a grave danger due to water
pressure and runoff, but also waste a great deal of water during the times
we need it most. If you see an open hydrant, report it immediately
to 1-866-403-2683.