Customer Assistance Program (CAP)

EBMUD is proud to be part of the communities we serve, and offers a Customer Assistance Program (CAP) to help pay a portion of the water bill for qualified low-income residential customers;and eligible homeless shelters.

Effective July 1, 2011, the program income requirements are the same as the PG&E CARE Program. You can now qualify for EBMUD's assistance program by including a copy of your PG&E CARE bill with your completed application.

What CAP Will Pay

Single-Family Dwellings

Fifty percent of the standard bimonthly service charge of $23.08; and 50% of home water use in each eligible household, up to a maximum of 1,050 gallons per person per month.

Effective January 1, 2012, a 35% discount on EBMUD wastewater service charge and flow charges collected will be applied to each single-family dwelling account.

Homeless Shelters

Fifty percent of the meter charge (based on meter size), and 50% of the water usage per client, up to a maximum of 1,050 gallons per person per month.

Effective January 1, 2012, a 35% discount on EBMUD wastewater service charge and flow charges collected will be applied to each homeless shelter account.

How to Qualify For CAP

Single-Family Residents

The home must have an individual water meter and be the primary residence of the applicant. Customers must meet the following requirements:

Number of Persons in Household	Maximum Gross Annual Household Income
1-2	$31,800
3	$37,400
4	$45,100
5	$52,800
6*	$60,500

* For each additional household member, add $7,700 to the gross annual income limit.

Participation is valid for two years. To continue assistance, applicants must reapply. THIS PROGRAM IS NOT RETROACTIVE, PREVIOUS AMOUNTS BILLED WILL NOT BE AFFECTED.

Homeless Shelters

The organization must provide lodging and meals as its primary function and have the required City or County Health Department permits. The organization must provide at least six beds and be open for a minimum of 180 days or nights per year. Government-owned facilities are not eligible. Satellite facilities in the name of the main organization are eligible but must file separately.

The organization must be able to demonstrate IRS tax-exempt status under IRS Code 501 (c) (3). The water account must be in the name of the organization with the IRS tax exemption.

Participation in CAP is for a maximum of one year. To continue assistance, organization must reapply and demonstrate how the subsidy benefitted its clients.

How to Obtain a CAP Application

• Download the application. This document that is a searchable PDF file which can be viewed and printed with Adobe Acrobat Reader, a free software.