EBMUD is proud to be part of the communities we serve and offers programs to help pay part of the cost of water service for low-income residential customers or those experiencing financial hardship.
Customer Assistance Program
The Customer Assistance Program (CAP) can pay a portion of the water bill for qualified low-income customers in single-family dwellings and for eligible homeless shelters.
You may request a payment extension or make payment arrangements:
- Login to your account and select Request Services - Payment Extensions
- During business hours: call Customer Service at 1-866-403-2683 Monday through Friday, 8:00 a.m. to 4:30 p.m.
- After hours: call the Interactive Voice Response system at 1-866-403-2683.
Multi-Family Lien and Property Tax Collection Program
A new state law allows EBMUD to keep the water turned on for multi-family residential buildings and still collect delinquent charges. Learn more.
EBMUD Water Lifeline Program
EBMUD recently partnered with St. Vincent de Paul Society of Alameda County to launch a new program that supports EBMUD customers who are facing an emergency and cannot pay their bills.
EBMUD customers can now make a donation to customers in need through EBMUD's Water Lifeline Program. Instructions on how to donate are below: