Customer Frequently Asked Questions

You may pay online using a credit card, ATM card or electronic check. There is a convenience fee for this service.

To setup recurring paperless or e-Bills, sign up at MyCheckFree. When you sign up for e-Bill, you agree to pay your water bill electronically. You will no longer receive paper bills and instead will receive an email when your bill is due. You can cancel e-Bill service at any time and receive paper bills again, starting with your next billing cycle. 

Compare your water consumption with the same period last year to see if you used more water. The Gal/Day (gallons per day) on the lower right-hand side of your water bill, just above the payment stub, is a good gauge. You may view a sample bill.

If your water bill is higher than usual, check if the charges on the bill are for more than one billing period. Most customers receive their bills every two months, but bills may be delayed due to various reasons. Water bills may also contain more than one billing period.

If the Gal/Day still seems higher than normal, you can follow these directions to determine if you have a leak.

If you don’t think you have a leak, call 1-866-403-2683 or email custsvc@ebmud.com. Customer service is available during business hours Monday through Friday from 8 a.m. to 4:30 p.m.

You can manage your account or view your bill history online. All current customers must activate their online account by providing their account number, last name and email address.

If you are unable to access your bill history, you may call 1-866-403-2683 or email custsvc@ebmud.com. Customer service is available during business hours Monday through Friday from 8 a.m. to 4:30 p.m.

If you are a first-time EBMUD customer, go to My Account and select Start Water Service. If you need help setting up service at your new address, call 1-866-40-EBMUD or 1-866-403-2683 during business hours Monday through Friday from 8 a.m. to 4:30 p.m.

To transfer service from one address to another within the EBMUD service area, log onto My Account to stop your existing water service. Then follow the Start Water Service instructions as listed above.

No. Currently, the option to start water service online is limited to single family residences. Please call 1-866-403-2683 during business hours Monday through Friday from 8 a.m. to 4:30 p.m.

EBMUD water meters are usually by the street near the curb. They are usually in the ground under a cement cover with an EBMUD logo.

Get more information about reading your meter.  

You may be unable to activate your account for one of the following reasons:

  • The account has already been registered. Please click Login using your email address and password.
  • The account number you entered is incorrect or isn’t the required 11-digit number
  • The last name doesn’t match what is listed on the account
  • The account is inactive

Your 11-digit account number is located on the upper right corner of the bill. If you can’t find your bill, please call 1-866-403-2683 during business hours Monday through Friday from 8 a.m. to 4:30 p.m. If you forgot your password, click on the "click here to receive it via email" link on the Login page.

Update your email by logging in with your old email address and password. Enter your new email address on the Account Info tab and click Submit.