Billing questions

On this page you can read answers to the most frequently asked bill-related questions.

You may pay online using a credit card, ATM card or electronic check using one of our approved third party providers to collect and process payments.

You can manage your account or view your bill history online. All current customers must activate their online account by providing their account number, last name and email address.

If you are unable to access your bill history, you may call 1-866-403-2683 or email custsvc@ebmud.com. Customer service is available during business hours Monday through Friday from 8 a.m. to 4:30 p.m. 

The Customer Assistance Program (CAP) can pay a portion of the water bill for qualified low-income customers in single-family dwellings and for eligible homeless shelters. In order to qualify for this benefit, you must complete the CAP application available here.

Bill assistance
EBMUD offers its Customer Assistance Program (CAP) to assist low-income residential customers and eligible homeless shelters with a discount on their bimonthly water bill. To qualify for this benefit, applicants must complete the CAP application available here. 

Payment extensions
Request a payment extension or make payment arrangements with EBMUD. Login to your account and select 'Request Services - Payment Extensions' or call Customer Service at 1-866-403-2683 Monday through Friday, 8 a.m. to 4:30 p.m. 

Learn more about our financial assistance programs. 

You can manage your account or view your bill history online. All current customers must activate their online account by providing their account number, last name and email address.

If you are unable to access your bill history, you may call 1-866-403-2683 or email custsvc@ebmud.com. Customer service is available during business hours Monday through Friday from 8 a.m. to 4:30 p.m.

If you are a first-time EBMUD customer, go to My Account and select Start Water Service. If you need help setting up service at your new address, call 1-866-40-EBMUD or 1-866-403-2683 during business hours Monday through Friday from 8 a.m. to 4:30 p.m.

To transfer service from one address to another within the EBMUD service area, log onto My Account to stop your existing water service. Then follow the Start Water Service instructions as listed above.

No. Currently, the option to start water service online is limited to single family residences. Please call 1-866-403-2683 during business hours Monday through Friday from 8 a.m. to 4:30 p.m.

EBMUD water meters are usually by the street near the curb.  They are usually in the ground under a cement cover with an EBMUD logo. Get more information about reading your meter.

You may be unable to activate your account for one of the following reasons:

  • The account has already been registered. Please click Login using your email address and password.
  • The account number you entered is incorrect or isn’t the required 11-digit number.
  • The last name doesn’t match what is listed on the account.
  • The account is inactive.

Your 11-digit account number is located on the upper right corner of the bill. If you can’t find your bill, please call 1-866-403-2683 during business hours Monday through Friday from 8 a.m. to 4:30 p.m. If you forgot your password, click on the "click here to receive it via email" link on the Login page.

Update your email by logging in with your old email address and password. Enter your new email address on the Account Info tab and click Submit.