Site Disclaimer
Thank you for visiting the East Bay Municipal Utility District (EBMUD) website and reviewing our Use Policy (Policy). EBMUD wants you to know about the collection, use, security, and access to information that may be obtained through use of EBMUD’s website. By visiting this website, you are accepting the policies and practices described in this notice. This notice covers the following topics:
Please note that this use Policy is subject to change without notice, and that it reflects EBMUD’s current business practices. This use Policy is dated June 7, 2004.
Personal Information and Choice
"Personal information" is information about a natural person that identifies or
describes an individual, including, but not limited to, his or her name, social
security number, physical description, home address, home telephone number,
education, financial matters, and medical or employment history, readily
identifiable to that specific individual. A domain name or Internet Protocol
address is not considered personal information, however, it is considered
"electronically collected personal information."
"Electronically collected personal information" that we automatically collect includes your domain name or Internet Protocol address, and statistical information about which web pages you visit. If you voluntarily participate in an activity that asks for specific information (i.e., completing a request for assistance, personalizing the content of the website, sending an e-mail, or participating in a survey) more detailed data will be collected. If you choose not to participate in these activities, your choice will in no way affect your ability to use any other feature of the website. If any type of personal information is requested on the website or volunteered by the user, State and federal law may protect it. However, this information may be a public record once you provide it, and may be subject to public inspection and copying if not otherwise protected by federal or State law.
A Special Note About
Children
Children are not eligible to use services that require submission of
personal information, and we require that minors (under the age of 18) do not
submit any personal information to us. This includes submitting personal
information to EBMUD as part of a user profile or personalization profile. If
you are a minor, you can use these services only if used together with your
parents or guardians. If you are a minor, you should seek guidance from your
parents.
If EBMUD decides to begin collecting personal information from children, we will notify parents that it is being requested, disclose the reasons for collecting it, and disclose our intended use of it. EBMUD will seek parental consent before collecting any personally identifiable information. If it does collect it, parents may request information on the type of data being collected, view their child's information, and, if they choose, prohibit EBMUD from making further use of their child's information. EBMUD will not provide personal information about children to third parties.
Information Collected and How It Is Used
We do collect personal information directly from individuals who volunteer to
use some of our services. If you do nothing during your visit to the website but
browse or download information, we may automatically collect and store the
following types of information related to your visit:
The information we automatically collect or store is used to improve the content of our web services and to help us understand how people are using our services. This information does not identify you personally and is used for gathering website statistics. The information we automatically collect and store in our logs about your visit helps us to analyze our website to continually improve the value of the materials available. Our website logs do not identify a visitor by personal information, and we make no attempt to link other websites with the individuals that browse the EBMUD website. EBMUD does not sell any "electronically collected personal information". Any distribution of "electronically collected personal information" will be solely for the purposes for which it was provided to us.
EBMUD may provide or distribute certain lists and statistical reports of regulatory information as provided by law, but no personal information is sold or distributed, and all relevant legal protections still apply to EBMUD’s website.
What Happens to
Information Sent to Us
If you choose to submit information to us, the information will be
transmitted through secure lines to our departmental database. Any private
information will only be used for the purposes for which it was provided and
will not be shared with another entity except as prescribed by law.
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Use of Internet Request for
Assistance Information
Any information you provide to us will only be shared with entities involved in
your case as necessary. Information you provide may be included with other
consumers' information to be used for statistical reporting, trending data,
and/or investigative actions.
Surveys
If during your visit to EBMUD’s website you participate in a survey or send an
e-mail, the following additional information will be collected:
The e-mail address and contents of the e-mail; and
Information volunteered in response to the survey.
The information collected is not limited to text characters and may include audio, video, and graphic information formats you send us.
If You
Send Us an Email
You may choose to provide us with personal information, as in e-mail with a
comment or question. We use the information to improve our service to you or to
respond to your request. Sometimes we forward your e-mail to other EBMUD
employees who may be better able to help you. Except for authorized law
enforcement investigations or, as required by law, we do not share our e-mail
with any other organizations. We use your e-mail to respond appropriately. This
may be to respond to you, to address issues you identify or to further improve
our website.
Placing Orders
If you place an order with us, we request information from the user on an
order form. A user must provide contact information (like name and shipping
address) and financial information (like credit card number and expiration
date). This information is used for billing purposes and to fill your
order/request. If we have trouble processing an order, this contact information
is used to get in touch with you. All credit card information is processed
directly by Authorize.net, a secure credit card processing company, and is not
accessed by EBMUD or stored on EBMUD servers.
Risk of Loss
All items purchased from EBMUD are made pursuant to a shipment contract.
This means that the risk of loss and title for such items pass to you upon our
delivery to the carrier.
Public Disclosure
In the State of California, laws exist to ensure that government is open and
that the public has a right to access appropriate records and information
possessed by EBMUD. At the same time, there are exceptions to the public's right
to access public records. These exceptions serve various needs including
maintaining the privacy of individuals. Both State and federal laws provide
exceptions. All information collected at this site becomes public record that
may be subject to inspection and copying by the public, unless an exemption in
law exists. In the event of a conflict between this Use Policy and the Public
Records Act or other law governing the disclosure of records, the Public Records
Act or other applicable law will control.
Automatic
Collection of Information/Cookies
Cookies are simple text files stored on your computer by your web
browser. The EBMUD portal uses cookies to enable interactive applications. You
can refuse the cookies or delete the cookie files from your computer by using
any of the widely available methods. However, if cookies are not enabled you may
not be able to access some of the features in our interactive applications.
Security
EBMUD, as developer and manager of this website, has taken several steps to
safeguard the integrity of its telecommunications and computing infrastructure,
including but not limited to authentication, monitoring, auditing, and
encryption. Security measures have been integrated into the design,
implementation, and day-to-day practices of the entire EBMUD operating
environment as part of its continuing commitment to risk management. This
information should not be construed in any way as giving business, legal, or
other advice, or warranting as fail proof, the security of information provided
via EBMUD’s supported website.
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Links to Other Sites
Our website has links to sites we feel might be useful to you and which may
provide services. When you link to another site, you are no longer on our site
and are subject to the privacy policy of the new site. This website and the
information it contains are provided as a public service by the EBMUD. This
system is monitored to ensure proper operation, to verify the functioning of
applicable security features, and for comparable purposes. Anyone using this
system expressly consents to such monitoring. Unauthorized attempts to modify
any information stored on this system, to defeat or circumvent security
features, or to utilize this system for other than its intended purposes are
prohibited and may result in criminal prosecution.
Limitation of Liability
The EBMUD website and all its information and related materials are
provided "as is." By using the EBMUD website, you assume the risk that the
information and materials on this website may be incomplete, inaccurate, out of
date, or may not meet your needs and requirements. Users should not assume the
information on the EBMUD website to be completely error-free or to include all
relevant information, or use it as an exclusive basis for decision-making.
EBMUD specifically disclaims any and all liability, whether based in contract, tort, strict liability or otherwise, for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with access to or use of the EBMUD website, even if EBMUD has been advised of the possibility of such damages, including but not limited to reliance by any party on any content obtained through use of this website, or that arises in connection with mistakes or omissions in, or delays in transmission of, information to or from the user, interruptions in telecommunications connections to the website or viruses, whether caused in whole or in part by negligence, telecommunications failure, theft or destruction of, or unauthorized access to the website or related information.
Ownership
All content included in the EBMUD website, such as text, graphics,
logos, button icons, images, audio clips, digital downloads, data compilations,
and software, is the property of EBMUD and protected by United States and
international copyright laws.
The compilation of all content on this site is the exclusive property of EBMUD and protected by U.S. and international copyright laws. All software used on this site is the property of EBMUD and protected by United States and international copyright laws.
Responding to
Requests for Proposals
Submission of offers is not authorized by any method not stated in the
individual Request for Proposals (RFP). The submission of offers via the
Internet or by email is not authorized. Any information regarding future
business opportunities is for planning purposes only and does not represent any
firm commitment on behalf of EBMUD. All interested parties, potential offerors,
and those seeking to do business by or through those potential offerors, are
hereby on notice that this website may be updated periodically to reflect
changes in RFPs and related documentation.
Contact
All questions and comments regarding the content of this website should
be directed to the EBMUD Webmaster at
webmaster@ebmud.com. If you find or believe that information obtained from
this site is inaccurate, illegible, or out-of-date, or you encounter technical
or other problems when using or accessing this site, please notify the
Webmaster. EBMUD welcomes suggestions on how to improve the website and correct
errors. This website is the only official website of EBMUD.