To manage the natural resources with which the District is entrusted; to provide reliable, high quality water and wastewater services at fair and reasonable rates for the people of the East Bay; and to preserve and protect the environment for future generations.
In accomplishing this mission, we will:
Exercise responsible financial management
Ensure fair rates and charges
Provide responsive customer service
Promote ethical behavior in the conduct of District business
Ensure fair and open processes involving the public
Provide a healthy work environment
Promote diversity and equality in personnel matters and contracting
Promote environmental responsibility and sustainability
The Strategic Plan is a blueprint for how EBMUD will respond to future challenges and changing priorities. It reaffirms our mission and values as a public utility dedicated to high quality service and preservation of our precious resources for future generations. It also outlines the specific goals, strategies, and objectives we will pursue to meet those future challenges and establishes some key performance indicators to measure our progress.
The document below is a PDF file which can be viewed and printed with Adobe Acrobat Reader, a free software.