Privacy Policy

Updated March 17, 2015

Protecting your privacy is important to the East Bay Municipal Utility District (EBMUD). This Privacy Policy governs the manner in which EBMUD collects, uses, maintains and discloses information collected from you as a user of the www.ebmud.com website. This privacy policy applies to the website and all products and services offered by East Bay Municipal Utility District through the website. This policy applies to EBMUD websites that link to this policy but does not apply to partner websites, which have their own privacy policies.

Personal identification information

We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our website. You may be asked for your name, email address, mailing address, phone number and credit card information. You may, however, visit our website anonymously. We will collect personal identification information from you only if you voluntarily submit such information to us. You can always refuse to supply personal identification information, except that this may prevent you from engaging in certain website-related activities.

Non-personal identification information

We may collect non-personal identification information about you when you interact with our website. Non-personal identification information may include your browser type, the type of electronic device you use, and other technical information about how you connect to our website, such as your operating system, referring website address, your Internet service providers and other similar information. Collecting information provides EBMUD statistics about our website’s usage and effectiveness so that we can improve our interactions with you.

Web browser cookies

Our website may use cookies to enhance your experience. Your web browser maintains cookies on your devices for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the website may not function properly.

How we use collected information

East Bay Municipal Utility District may collect and use your personal information for the following purposes:

  • To process payments
    We may use the information you provide about yourself when placing an order only to provide service for that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails
    We may use your email address to send you information and updates about your order. Your email address may also be used to respond to inquiries, questions, and/or other requests and to send emails to help you manage your water use or provide information about EBMUD programs and policies that may affect you.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website.

Sensitive and private data exchange between you and the website takes place over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, and trusted affiliates for the purposes outlined above. We may use third party service providers to help us operate our business and the website or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

In addition, we may disclose your personal information:

  1. When we are required to by law;
  2. In order to establish, exercise or defend our legal rights;
  3. To protect our employees, services, property, and the public as required or permitted by law;

Third party websites

You may find links on our website to the sites and services of our partners and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our website. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our website, is subject to the terms and policies of the linked websites.

Changes to this privacy policy

East Bay Municipal Utility District has the discretion to update this privacy policy at any time. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.

If you have a question about this privacy policy or EBMUD's handling of your information, contact us: